As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London...
As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London in 1976, we've been bringing jobseekers and employers together for more than 30 years. London listed, we opened our first Asian office in Hong Kong in 1994 and currently we have offices in all major business hubs across the APAC region, including Australia, Singapore, Tokyo, Malaysia, India, Taiwan, Shanghai, Beijing, Shenzhen, Guangzhou, Pudong and Suzhou.

So if you're looking to take your career to the next level, visit www.michaelpage.com.hk

Key Account Associate, Greater China - Media Intelligence Firm!

Job level Entry
Work exp No work experience
Education Bachelor Degree
Location
Within Hong Kong
Employment type Full Time
Industry Media
Job function Sales / Business Development / Customer Service > Account Servicing
Sales / Business Development / Customer Service > Business Development
Media / Advertising > Agency Account Servicing
Published On 31/01/2020
ref. 4120380/001_66915

Our client is a global leading media monitoring, social listening & PR Analytics software. Our mission is to help companies make better and more informed decisions. With over 2000 employees and 55 offices globally, we help over 30,000 companies to stay on top of billions of online conversations, extract valuable data, and consult our clients to transform their businesses in this new technology-advanced world.

Client Details

Meet with the team

Our company's Key Account team is the power of Client Success of our greater China region. Through working with our most important clients across the region, including identifying and understanding business goals, coaching and counselling clients on what the goals should be, we are aiming to provide actionable insights for our clients. We are a team of senior leaders across the business and proud of being the clients' trusted business partner.

About This Role

As a Key Account Associate, you will be at the cutting edge of the media intelligence space by driving strategy and widespread product adoption among a small portfolio of our high yield and high potential clients. You will challenge existing norms within our industry and act not only as an expert in our company's product set, but as an extension of our clients' communication and marketing teams. You will be a part of the growing account management team, a group of our most highly skilled and most engaging employees. Measures of success include client relationship development, client satisfaction and retention levels, and contribution to overall sales team.

Description

  • Working with key account managers on a high yield and high potential enterprise client portfolio (varies from 1-2 million USD)

  • Guide customers through onboarding, implementation, account management and learn how to do renewals

  • Build positive, strong, long-lasting relationships with top decision-makers at C-levels and functional levels through customer engagement with numerous product offerings to increase value and drive market share

  • Implement strategies to drive business growth and inform decision-making at the C-suite level

  • Leveraging internal resources and business partners to provide solutions to customers' challenges

  • Inform and drive knowledge by challenging the status quo across traditional and social channels

Profile

  • BA degree, or equivalent

  • At least 2 years of relevant work experience in a consulting, corporate banking, customer-facing, customer success, account management or an enterprise solution sales environment is a plus

  • Fluent in written and spoken English and native Mandarin (mandatory)

  • Ability to internalize our company's value proposition to communicate and customize it effectively

  • Ability to develop a strong relationship at operational and executive levels

  • Ability to remain calm in an ambiguous, fast-paced work environment and to demonstrate thoughtful leadership in assessing problems/opportunities and recommending an approach to solving problems and pursuing opportunities

  • Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment

  • Client-first mentality with top notch customer service skills

Job Offer

  • Competitive Compensation Package

  • Prizes, spiffs, and additional sales incentives

  • 20 paid holidays

  • Training program, conference, seminar for your personal and professional growth

  • Comprehensive Medical insurance for you

  • Business travel life insurance

  • Fun, ambitious and international working environment

  • Gym Allowance

  • Fun team outings

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Hazel Cheng on +852 3602 2484