The Search Group (www.thesearchgroup.com) is currently hiring a Key Account Executive in its Hong Kong office. We are seeking a client-focused professional with some knowledge of the due diligence industry to build and maintain positive client relationships. The candidate must have the ability to consult...

The Search Group (www.thesearchgroup.com) is currently hiring a Key Account Executive in its Hong Kong office. We are seeking a client-focused professional with some knowledge of the due diligence industry to build and maintain positive client relationships. The candidate must have the ability to consult and work closely with our clients ensuring their requirements and needs are fully understood and met. The position offers an exciting opportunity to work in a vibrant and multicultural environment. This is a fast-growing company which has a culture of recognition and appreciation of its employees. We offer opportunities for rapid advancement and increasing responsibilities within the expanding TSG business. *Candidates with more experience will be considered for a Senior Key Account Executive role. About the firm The Search Group (TSG) is a research consultancy specializing in enhanced due diligence and business intelligence. TSG was established in 2010 with its headquarters in the international financial hub of Hong Kong and a research centre in Belgrade, Serbia. We have a reputation for high-quality products offered at competitive pricing, and this is a reputation of which we are justifiably proud. We have a team of multilingual analysts, which we use to help our clients extend their research capabilities. We can conduct research in 45 languages out of which 33 are covered in-house through our teams. Much of the work we do is to support projects where research is required on pre-IPOs, M&As and supply chain risk.

Key Account Executive/Senior Key Account Executive (Due Diligence)

Job level Middle
Education Bachelor Degree
Location
Hong Kong Island
Employment type Full Time
Benefits 5-day week, Flexible working hours, Medical plan, Performance bonus
Industry Research / Survey
Job function Sales / Business Development / Customer Service > Account Servicing
Sales / Business Development / Customer Service > Business Development
Sales / Business Development / Customer Service > Channel / Distribution
Published On 27/12/2018

 

 

Job Summary

As an Account Executive, you will serve as the main point of contact for our Asia-based clients providing them with on-going support. This means addressing their specific needs and requirements throughout the life of any project and beyond.

You will also act as a bridge between our Operations team and the client, and you will be responsible for positive business outcomes. This means working with both sides to ensure that the level of service and quality of our products is never compromised.

Key Tasks and Responsibilities

  • Drive and manage relationships with our Asia-based customers
  • Understand requirements and requests from clients for new projects, manage their expectations while overseeing the team’s capacity internally to ensure client satisfaction and quality standards are met
  • Provide customer support at every stage of the project cycle from initiation to successful completion
  • Monitor project completion and track deadlines
  • Always acknowledge and effectively communicate customers’ feedback internally so appropriate steps can be taken accordingly. When appropriate, escalate issues to Managing Director  
  • With a deep understanding of TSG’s offerings, advise clients on best approaches and solutions to their requests
  • Closely collaborate with the Operations team to provide quick and informed answers to clients’ queries and follow-ups
  • Conduct periodic update meetings with clients keeping them informed of any new developments and capabilities happening at TSG
  • Adequately inform Operations team of any changes in the clients’ requirements
  • Stay organized and maintain Client documentation and Master/Project sheets

Training

At TSG, we work through mentorships, seeking and providing guidance on the spot and giving support when needed.

As soon as you start working at TSG, you will undergo a three-month training/mentorship program to ensure your knowledge is compatible with the demands of the role. We have industry specific online trainings, seminars and in-house training programs.

 

The person we are looking for will have the following:

Qualifications and skills

  • University degree level
  • Knowledge of enhanced due diligence
  • Ability to learn and understand software tools
  • At least two-year work experience in a research-related capacity
  • Strong English-language spoken and writing skills
  • Fluency in another language is desirable
  • Strong communication and people skills
  • Detail-oriented with excellent organization and time-management skills

The person we are looking for will also be the following:

  • Good listener, able to understand our clients’ needs
  • Ready to embrace and display TSGs core values
  • Results-orientated but keeps clients’ interests at heart
  • Team-player with a positive attitude and approachable personality
  • Ready to go the extra mile to nurture client relationships
  • Adaptable and flexible to a changing and fast paced work environment
  • Able to cope with tight deadlines and level headed when faced with demanding situations

 

How to Apply

If you are interested and want to know more about this position feel free to seek more information from our email address. Otherwise, interested parties are invited to send their cover letter and resume with salary expectations.