Nielsen is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. Our approach marries proprietary Nielsen data with other data sources to help clients around the world understand what's happening now, what's...

Nielsen is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. Our approach marries proprietary Nielsen data with other data sources to help clients around the world understand what's happening now, what's happening next, and how to best act on this knowledge.

For more than 90 years Nielsen has provided data and analytics based on scientific rigor and innovation, continually developing new ways to answer the most important questions facing the media, advertising, retail and fast-moving consumer goods industries. An S&P 500 company, Nielsen has operations in over 100 countries, covering more than 90% of the world's population.

For more information on Nielsen, visit www.nielsen.com.

Key Account Manager, FMCG

Job level Middle
Work exp Minimum 5 Years
Education Bachelor Degree
Location
Quarry Bay
Benefits Dental plan, 5-day week, Medical plan, Performance bonus
Industry Business Services / Consulting Services
Job function Sales / Business Development / Customer Service > Others
Marketing / Public Relations > Marketing - Brand / Product Management
Digital / Web / Mobile > Customer Relationship Management (CRM)
Published On 04/07/2019

The job holder will be mainly responsible for achieving our client satisfaction by ensuring accurate and timely delivery of consumer insight reports to our clients and presenting value-added findings and recommendations in relation to marketing information.

RESPONSIBILITIES

  • Drive client satisfaction among existing client base of Nielsen, by spearheading the business insights capability.
  • Build capability on business analysis and client presentation skills via daily coaching and training for the immediate team and extended stakeholders including development of training modules as needed.
  • Drive thought leadership via development and delivery of industry trends reviews and presentation for the clients.
  • Develop systems and processes to elevate the level of insight generation in the team via timely handling of client and other stakeholder feedback.
  • Handle a portfolio of clients for managing daily client servicing needs from Nielsen and further drive the relationship with them.

REQUIREMENTS

  • University graduate with around 5 years of trade marketing, brand/ product/ category marketing or merchandising experience in FMCG or Retail Industry
  • Customer loyalty management experience will be an asset but not a must
  • Customer focused with excellent people and project management skills
  • Strong analytical and presentation skill with good numerical sense
  • Sharp business acumen and strive for excellence
  • Good verbal and written English and Cantonese

Our culture is built upon our core values of Connected, Open, Useful and Personal. We succeed as a company because we invest in our products, our people, and the communities in which we live and work. By fostering an environment of creativity, open-mindedness, and fresh thinking from diverse perspectives, we shape future business leaders through exceptional training, development, and mentoring programs.

We offer competitive compensation package including Incentive, Birthday Leave, Medical, Life and Personal Insurance, etc.

Kindly note that our recruiter is based in Malaysia, so please pay attention to call number with (+603) for the interview arrangement.  

To find out more about what it's like to work with Nielsen and how we can help you fulfill your career aspirations, please visit our website http://www.nielsen.com/hk/en/about-us/careers.html and click

Personal data provided by job applicants will be used strictly in accordance with our personal data policy. The information will only be used for appointment to the Company and other company-related purposes. The Company will retain unsuccessful applications as required but not more than 12 months and may refer suitable applicants to other vacancies within the Company.