Live Chat Representative (5-day work / Attractive Package)

Job level Entry
Location
Within Hong Kong
Employment type Full Time
Benefits 5-day week, Medical plan, Paid overtime
Industry Telecommunications
Job function Marketing / Public Relations > Marketing - General / Support
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 06/06/2019

Hong Kong

Headquartered in Singapore, we have operations in Malaysia, Thiland, Philippines, China (Hong Kong, Beijing), Japan and Spain. Serving companies largely in the financial, IT, technology, ecommerce, airline, luxury and hospitality sectors, we specialize in generating high sales growth, improving call centre performance and profit generating customer service.
Teledirect has implemented over 5,000 successful programmes interacting with our clients’ customers around the world and a customer acquisition track record of over 3 million. We have also received over 170 regional and international industry awards under the best contact centre operations and the best contact centre professionals’ categories.
Our commitment to excellence is underscored by our practice of recruiting the best of the best, customizing products and services for rapid business growth and setting standards for quality performance and superb results.

Responsibilities: Responsible for dealing customers by Online Chat System ; Respond quickly and accurately to customer enquiries ; Maintain up-to-date and comprehensive product knowledge ; Work closely with other departments and team members to maintain high level of service ; Required to maintain typing level of performance both in Chinese and English ; Ability to communicate via online chat in a professional manner
Requirements: Strong written communication skills in Chinese and English ; Type Faster - MUST be able to type at least 35 wpm both in Chinese and English ; Customer orientated, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution ; Good interpersonal and communication skills; Familiar with the major operating systems of different platforms which are not limited to Android OS and Windows would be a strong plus ; Experience in Customer Service or Telemarketing would be an added advantage; Computer literacy with Microsoft Office and Outlook Express
Working Hours: 5-day work (Monday-Sunday, including Public Holiday)
Benefit: Offer competitive Remuneration Package On job training Shift Allowance OT Allowance Medical Coverage after probation Annual Leave