Experience the finest hospitality at The Park Lane Hong Kong, a Pullman Hotel, Asia's Leading Business Hotel located in the heart of Causeway Bay, 2 minute walking distance away from the subway station, within shopping, dining and entertainment districts. 834 comfortably appointed guestrooms and...

Experience the finest hospitality at The Park Lane Hong Kong, a Pullman Hotel, Asia's Leading Business Hotel located in the heart of Causeway Bay, 2 minute walking distance away from the subway station, within shopping, dining and entertainment districts. 834 comfortably appointed guestrooms and suites with breathtaking views of the famed Victoria Harbour and Victoria Park.

 

Loyalty Services Manager

Job level Middle
Education F.5 - F.7 or DSE
Location
Causeway Bay
Employment type Full Time
Benefits Dental plan, Medical plan, Transportation allowance
Industry Hospitality / Hotel Services
Job function Catering / Hospitality > Others
Published On 21/09/2019

We are now inviting highly motivated and outgoing individuals to join our team:

Job Descriptions:

  • Fully in charge of all aspects of Le Club Program and will act as the champion of the Hotel
  • Greet Le Club Member & VIP guests personally
  • Handle guests complaints and refer them as necessary, follow up on corrective actions
  • Responsible for in house recognition program and any other loyalty based initiatives
  • Monitor guests relations' personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival or departures
  • Organize training in regards to Le Club Program for the team and make sure important updates on the program gets disseminated properly and accurately for the Hotel

Job Requirements:

  • A minimum of 5 years experiences in hotel / guest services with knowledge in Accor Loyalty program is preferred
  • Higher Diploma or above in Hospitality Management or related disciplines
  • Strong communication and interpersonal skills with complaint handling skills
  • Excellent command of written and spoken English and Chinese 

We offer competitive remuneration package including 6 days off per month, Public Holiday, Annual Leave, Discretionary Bonus, Duty Meal, Dental and Medical Coverage.

Please apply by sending your resume with present & expected salary and contact details to:

Human Resources Department

310 Gloucester Road, Causeway Bay, Hong Kong

Tel: 2839 3628 Fax: 2504 5736 

The Park Lane Hong Kong, a Pullman Hotel is an equal opportunity employer and welcome applications from all qualified candidates. All information provided by applicants will be treated in strict confidence and will be used for recruitment purpose only.