RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer...

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

Luxury Coffee Brand Customer Service Officer (KLB) Start in April!

Job level Entry
Location
Within Hong Kong
Employment type
Industry Retail - Others
Job function Sales / Business Development / Customer Service > Retail Sales
Sales / Business Development / Customer Service > Sales Management
Published On 17/04/2018

Responsibilities:

Greet and be responsible for creating account and solve enquiries/complaints on the phone

Receive and handle the orders from customers by entering up-to-date information in the system

Introduce and promote coffee products through cross- and up-selling

Handle customers’ questions about the coffee machine and set the appropriate maintenance procedure

Update and follow up the customer details in the system

 

Requirement:

1 –2 years of experience in customer relationship centers / customer service

Excellent in Chinese and English, other language is a PLUS

Expertise in verbal communication with different customers

Excellent in customer service, understanding of customer’s needs and ability to capture customer’s interest

Interest in coffee products and machines

Attention to detail, problem identification and solving

 

Interested parties please contact Angus Ip 3990 0381/6193 8860 or email your resume to angusip@recruitfirst.com.hk