About Williams Lea Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms. From our humble beginnings as a print shop in London, to our position today as a global outsourcing leader, our business is built on a strong...

About Williams Lea

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

From our humble beginnings as a print shop in London, to our position today as a global outsourcing leader, our business is built on a strong heritage, great relationships and a talented team.

We are experts in delivering efficient business processes in complex and highly regulated environments. We connect people, processes and technology to manage documents and streamline key back office functions. Empowered by a global workforce, our strength is unparalleled and helps improve efficiency, increase effectiveness and reduce risk for our clients.

Our clients and their customers have always been at the heart of everything we do. We bring a consultative and collaborative approach to developing solutions for the unique needs of legal, financial and professional services firms and our long-term partnerships, great relationships and exceptional employees have been the driving force behind our success.

For more information kindly visit http://www.williamslea.com

 

Mailroom Manager

Job level Middle
Work exp Minimum 5 Years
Education Diploma / Certificate
Location
Central
Employment type Full Time
Benefits Dental plan, 5-day week, Insurance plan, Medical plan
Industry Trading / Merchandising / Wholesale
Job function Administration > Administration / Operation Manager
Published On 23/03/2020

Job Responsibilities:

  • Provide hands on direction to lead a medium sized operations team to provide the highest standard of mailroom service at our client site at all times
  • Maintain relationships with equipment and mailroom vendors and monitor performance
  • Propose suggestions to improve operation process and procedures and update operations manual regularly
  • Identify opportunities for service enhancement and growth of business
  • Build and maintain excellent client relationship and assure the highest customer service standards and client communication
  • Follow up issues and apply examples of good practice
  • Lead and manage staff to provide quality service to ensure client service expectation is met
  • Foster a positive, cohesive, collaborative, and team-oriented work environment between staff members of both intra- and inter-office departments
  • Maintain site employee capability matrix and providing training and development opportunities for the team
  • Prepare monthly site invoice
  • Prepare annual and ad hoc budgets for site operations

 

Job Requirements:

  • 5+ years of relevant experience in which at least 3 years in supervisory role
  • Ideally from customer driven and professional service background
  • Able to lead, motivate, train & retain staff
  • Able to delegate, prioritize and handle multiple tasks
  • Strong customer service skills and professionalism
  • Proficient in Microsoft Office and Excel applications
  • Good command of English and Cantonese is a must
  • Immediate available is highly preferred

 

We offer attractive remuneration package and fringe benefits such as 5 days work, 15 days of annual leave, group medical, dental and life insurance coverage to the successful candidate.  In addition, you will have an opportunity to work in a reputable company with excellent career exposure.  Interested parties, please click "APPLY NOW" to submit your application.

  

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