Maintenance Supervisor

Job level Entry
Education Diploma / Certificate
Language Chinese - Cantonese, Chinese - Mandarin, English
Tai Kok Tsui
Employment type Full Time
Benefits 5-day week, Medical plan
Industry Engineering / Technical Services / Others
Job function Engineering > Others
Published On 24/03/2018


  • Overall management and roster scheduling for the site maintenance team
  • People and Team management, to ensure team harmony and efficiency
  • Assure the interface with the Customer (internal & external) on the technical services matters, Report work progress to related parties according to agreed communication plan
  • Implement Maintenance Plan, Service Definition Document (what service activities, work flow, technical procedures, work instructions, etc.) and Service Management Plan
  • Organize the work and safety for the On-site fare collection system maintenance team and resources, including but not limited to, manpower, tools, means and spares to deliver the Service activities
  • Manage technical capabilities of his/her team-mates to perform daily works
  • Maintain service activities work flow, technical procedures, work instructions
  • Lead the team to deliver corrective actions in case of deviation of pre-defined performance indicators. Provide suggestions/proposals for activities optimization. Support roll-out of improvement initiatives
  • Collaborate with other Maintenance teams, Technical and Operation Departments for daily task execution, knowledge sharing, skills transfer and process improvements
  • Support knowledge sharing and training activities, together with Training Manager (if applicable)
  • Report abnormalities and changes of configuration of the delivered services and systems. Update the Service File
  • More focus on the bi-directional communication with the staff



  • Higher Diploma in Engineering or above
  • Proven On-site service support knowledge and experience, preferably with payment systems knowledge
  • Management experience of small to medium team of site technicians/ Officers and engineers
  • Good interpersonal skill and service attitude
  • Experience in tackling troubled situations in daily basis
  • Good command of spoken and written English and Chinese
  • Shift-duties. Site work required


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