Manager - Airfreight Export Key Account (Hong Kong, Kwai Chung)

Job level Middle
Work exp Minimum 5 Years
Education F.5 - F.7 or DSE
Language Chinese - Cantonese, English
Location Kwai Chung
Employment type Full Time
Benefits 5-day week, Dental plan, MPF, Maternity leave, Medical plan, Paternity leave, Performance bonus
Industry Freight Forwarding / Logistics / Delivery
Job function Logistics / Transportation > Freight / Cargo Forwarding
Sales / Business Development / Customer Service > Business Development
Sales / Business Development / Customer Service > Sales Management
Published On 19/10/2016
ref. req18111

Job description

Responsible for the day-to-day workflow of the key account customer service team. 

Your tasks and responsibilities

  • Manage the daily workflow of the key account airfreight team
  • Achieve operational excellence and actively pursue the development of the airfreight products
  • Maintain a high-end communication approach within the team and overseas
  • Monitor carrier performance (e.g. response times, uplift performance, maintenance of flight schedules, and etc.) for all shipments falling into the key account group
  • Involve in customer reporting based on company systems
  • Maintain track-records for updated SOPs of key accounts
  • Oversee the “month-end” and “FSL” in close collaboration with the accounting team
  • Handle rate reviews, spot requests, RFQs and RFIs for existing key accounts
  • Take care of space and rate negotiations with carriers
  • Review and analyze the monthly P/L and the respective customer reports
  • Keep track record of company business / trade lanes closely
  • Analyze the profitability of different accounts and provide suggestions on rates and services to maintain market competitiveness
  • Provide proper coaching and training to achieve staff motivation 

Your skills and experience

  • F.7 or diploma holder in freight forwarding/ logistics/ shipping industry / related discipline
  • With 5 years’ related experiences in airfreight export in logistics firms
  • Preferably with exposure in airfreight export for Key Account
  • Familiar with overall air export operation procedures, airfreight market and industry practices
  • Good leadership and people management skills
  • Good communication in spoken and written English, Mandarin and Cantonese 

Good reasons to join

We offer opportunities where you can grow your expertise, shape processes and deliver innovative solutions.  We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide.  We deliver high quality solutions to our customers and are proud to be a leader in the logistics industry.

Please contact Human Resources Department
Kuehne & Nagel Limited
Email : 

With over 67,000 employees at some 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.  

Learn more >> 
Please visit our web-site 

Reference Number: req18111 

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