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AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.
We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.

Website
https://www.axa.com.hk
AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance. AXA Hong Kong is committed...
AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.
We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.

Website
https://www.axa.com.hk

Manager / Assistant Project & Quality of Services (QoS) Manager

Job level Senior
Work exp No work experience
Education Bachelor Degree
Location
Within Hong Kong Hong Kong
Employment type Full Time
Industry Insurance
Job function Insurance > Others
Published On 16/05/2018 2018-05-16
ref. 180002PF_68989
Responsibilities:
  • Organize and prepare the meeting logistics for Quality of Services Forum
  • Prepare and update relevant meeting and governance documents (such as incident tracker) and minute-taking
  • Work with relevant departments / teams to agree the standardized approach for major incidents
  • Ensure relevant internal departments / teams to follow agreed incident handling and communication, reporting process.
  • Track the status of follow-up actions and facilitate the internal discussion / communication (if necessary)
  • Facilitate to identify the services and enhancement opportunities in order to continuously provide quality services to distributors and customers
  • Support and coordinate to deliver various initiatives and develop training materials for driving the adoption of digital tools by distributors
  • Prepare the presentation and usages reports for effective communication with distributors and key stakeholders
  • Assist in formulating and implementing and various digital projects / strategies to modernize the sales process



Requirements:
  • Degree holder in Business, Marketing, Computer Science, Information Systems or related discipline.
  • At least 5 years of working experience. Preferably in operation field of insurance & financial services
  • Detail-oriented and able to work independently and also as team player
  • Good organizational, analytic, inter-personal and presentation skills
  • Experienced in managing different stakeholders
  • Proficient with MS Word, Excel and PowerPoint
  • Excellent verbal and written English communication with fluency in Chinese