We are a Staffing and Talent Acquisition Solutions Consulting firm that serves leading businesses and organizations across various industries. Niche in our expertise, we specializes in placement of permanent and contractual staffing across all level of positions and recruit in various disciplines. To...

We are a Staffing and Talent Acquisition Solutions Consulting firm that serves leading businesses and organizations across various industries. Niche in our expertise, we specializes in placement of permanent and contractual staffing across all level of positions and recruit in various disciplines.

 

To apply, please email your detailed resume to  

Manager / Asst Manager, Service Desk Department (Please apply directly by email)

Job level Senior
Work exp 5 Years To 10 Years
Education Bachelor Degree
Location
Shatin
Benefits Discretionary bonus, Medical plan
Industry Information Technology
Job function Banking / Finance > Project Management
Information Technology > IT Management
Information Technology > Network / System Admin
Published On 29/11/2019

Job Duties:

  • As a key delivery team leader provide service and business management on service desk activities in service center.
  • In the demand of new managed service model, you will adopt the innovation technology and knowledge such as multi-channel communication tools(IP-phone system, IVR/ACD, CTI, IM, Chatbot), call ticketing system, remote support, self-serve portal, ITSM governance process and ITIL best practice approach to build and operate the service delivery tasks in high efficiency way.
  • Responsible to manage the service desk business through forecasting in team resources and setting up cost control plan.
  • Manage the team resources and competences to match the latest service business demands.
  • Maintain closely relationship with sales and business development teams will be the critical factors to success.

 

Job Requirements:

  • University graduated in Computer Science, IT, Engineering or related discipline
  • At least 5 years’ experience in managerial duties on IT service desk/helpdesk operation/technical service delivery
  • ITIL Foundation, or higher-level certification
  • Working experience of accreditation process in service quality standards for ISO:9001, ISO:20000, or ISO:27001.
  • PMP holder or with related project management experience in IT projects or ITSM related projects.
  • With at least 2 years solid experience in IT Managed Service planning and execution.
  • Business acumen and customer service experience in call center, helpdesk, contact center and IT technical service on system support.

 

Interested parties, please send your detail resume and expected salary DIRECTLY to talent(a)techone.com.hk or by WhatsApp: https://wa.me/85263605600

 

All information gathered will be treated in strict confidence and used for recruitment related purposed only.