Saved
More jobs from this company >

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering...

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Manager, CCC (Card Authorization and Portfolio Services)

Job level Middle
Work exp 5 Years To 15 Years or above
Education Bachelor Degree
Location
Within Hong Kong Hong Kong
Employment type Full Time
Industry Banking
Job function Banking / Finance > Credit
Banking / Finance > Retail Banking / Branch Banking
Published On 29/01/2018 2018-01-29

Channels Management - Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our department as Manager, Customer Contact Centre (Card Authorization & Portfolio Services).

 

Principal responsibilities

  • Lead and supervise a team to evaluate applications for credit limit adjustment, card loan, and spending instalment according to Hang Seng’s unsecured lending policies while applying personal judgment and discretion in the approval processes
  • Monitor and review the recommendations made by the assistant mangers, fine tune credit review criteria and liaise with Product Team and Credit Risk Management on credit policy settings with respect to card authorization, line increase and portfolio management
  • Ensure the performance of the Authorization Hotline and credit line increase process meet the established service pledges
  • Manage resources over portfolio management functions with respect to ongoing Card Portfolio promotion programs
  • Identify business opportunities and formulate business plans so as to achieve the business objectives/ targets
  • Monitor the system parameters and stability, and review the operation of manual authorization regularly to ensure quality authorization services
  • Oversee Guangzhou Card Loan processing teams and ensure their service performance and productivities meet the pre-defined Performance Level Agreement
  • Keep abreast of the changes in the latest regulatory requirements, internal guidelines and policies

 

Requirements

  • University degree in a related discipline or other relevant qualifications
  • Minimum 5 years of relevant experience, preferably with knowledge of unsecured lending products and credit portfolio management
  • Strong attentiveness to details and good knowledge of the bank’s credit policy/ regulations
  • Strong leadership, analytical and problem solving mindset with logical and organized thinking
  • Proficiency in both English and Chinese, fluency in Putonghua an advantage
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.

 

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.