Manager, Client Service Executive - Global Private Banking

Job level Middle
Work exp 2 Years To 3 Years
Location Hong Kong
Employment type Full Time
Industry Banking
Job function Banking / Finance > Private Banking / Wealth Management
Banking / Finance > Others
Accounting > Others
Published On 07/10/2016
ref. 00008457

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Private Bank seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. At HSBC Private Bank, we put our clients at the centre of everything we do.

We are currently seeking a high caliber professional to join our team as Manager, Client Service Executive.

In this role, you will

  • Maintain the highest standard of excellence in client service by attending to client enquiries and requests
  • Explain operational matters to clients, develop awareness of client, understanding and ability to comply with our operational requirements
  • Take prompt and appropriate action to address client feedback and complaints
  • Manage the HSBC Know Your Customer Program and ensure that all client service related activities are fully in compliance with the processes and procedures contained in it
  • Provide support to the Offshore Representative Offices
  • Receive, manage and log faxed transaction instruction and answer calls from clients and provide guidance
  • Build and maintain positive and productive working relationships internally and externally

To be successful in this role, you should meet the following requirements

  • Holder of Bachelor degree in business, finance, related field or equivalent experience
  • Good understanding of the major products and services available in the private banking industry
  • Proven customer service, communications, sales, mathematical, analytical, organizational, and planning skills
  • Credit Skills that are ideally obtained in an area dealing with High Net Worth individuals or Business Banking
  • Knowledge of Microsoft Office Applications
  • Excellent communication skills
  • A good team player with drive for success and achievement

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

For further details and application information please visit our career site, search under reference number 00008457

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited