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We are one of the specialized companies of Bank of China (Hong Kong) Limited. As a global credit card centre in Hong Kong, we strive to provide world-class credit card products and services to both domestic and overseas customers. We also play a major role in the development of e-commerce as well as credit card market in Mainland China. To cope with our rapid business expansion, we are now looking for high-calibre candidates to take up the following challenging roles:

We are one of the specialized companies of Bank of China (Hong Kong) Limited. As a global credit card centre in Hong Kong, we strive to provide world-class credit card products and services to both domestic and overseas customers. We also play a major role in the development of e-commerce as well as...

We are one of the specialized companies of Bank of China (Hong Kong) Limited. As a global credit card centre in Hong Kong, we strive to provide world-class credit card products and services to both domestic and overseas customers. We also play a major role in the development of e-commerce as well as credit card market in Mainland China. To cope with our rapid business expansion, we are now looking for high-calibre candidates to take up the following challenging roles:

Manager, Credit Card Operations

Job level Middle
Work exp Minimum 3 Years
Education Bachelor Degree
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Within Hong Kong Hong Kong
Employment type Full Time
Industry Banking
Job function Banking / Finance > General / Operations
Banking / Finance > Retail Banking / Branch Banking
Banking / Finance > Risk Management
Published On 29/01/2018 2018-01-29
ref. OSDMCCO-CP201709

Responsibilities:

  • Generate new ideas and formulate strategies so as to enhance customer experience
  • Analyze customer feedback in order to improve business operations
  • Review and streamline the daily operation flow with effective manner
  • Manage and monitor operational risks
  • Assist in ad-hoc projects as assigned

Requirements:

  • Degree holder in Marketing or Business related disciplines
  • Minimum 3 years’ customer services experience, preferably with management experience
  • Creative and business minded with excellent project management skills
  • Strong negotiation, interpersonal and communication skills
  • Highly organized, self-motivated and capable to work under pressure
  • Good command of written and spoken English and Chinese, proficiency in Mandarin is an advantage

Applicants for the above position must be proficient in spoken & written Chinese (including Mandarin) & English, and be competent in MS Office applications.


Attractive remuneration packages will be offered to suitable candidates. Interested parties please send full resume with present and expected salary to Human Resources Department, 20/F BOC Credit Card Centre, 68 Connaught Road West, H.K. (Please quote Ref. no.) OR email to recruit@boci.com.hk

**Data collected would be used for recruitment purposes only.  Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.

 

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