Saved
More jobs from this company >

Passionate about network, mobile and tele-communication? 
Excited to connecting people together through pioneering technologies?
Dedicated to expanding your full potential in the ever-changing and rapidly-growing market?
CMHK is definitely the right wonderland for you.

 

 

Passionate about network, mobile and tele-communication? Excited to connecting people together through pioneering technologies? Dedicated to expanding your full potential in the ever-changing and rapidly-growing market? CMHK is definitely the right wonderland for you.

Passionate about network, mobile and tele-communication? 
Excited to connecting people together through pioneering technologies?
Dedicated to expanding your full potential in the ever-changing and rapidly-growing market?
CMHK is definitely the right wonderland for you.

 

 

Manager, Customer Contact Centre

Job level Senior
Work exp Minimum 10 Years
Education Bachelor Degree
Location
Kwai Hing New Territories, Hong Kong
Employment type Full Time
Benefits Dental plan, 13-month pay, 5-day week, Insurance plan, Medical plan, Performance bonus
Industry Telecommunications
Job function Sales / Business Development / Customer Service > Business Development
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Sales Management
Published On 18/06/2018 2018-06-18

CHINA MOBILE HONG KONG COMPANY LIMITED ("CMHK") is the wholly-owned subsidiary of China Mobile Limited (HKEx: 941) (NYSE: CHL), which ranks 47th on the Fortune Global 500.

Our company strives to offer superior service experience and to become the preferable digital partner for customers. We are preserving an environment with trust, responsibility and caring. At CMHK, we commit to maximizing people’s potential and paving the way toward success for every striver. We are now inviting high caliber professional to join us.

 

Department: Customer Contact Centre

 

In this position, you will:

  • Oversee the Call Centre performance to achieve service targets set by the Company
  • Ensure the smooth running of Call Centre operation in a cost effective and efficient manner.
  • Ensure all enquiries and complaints are dealt with a professional and timely manner with high level of customer satisfaction
  • Ensure customer feedback are gathered and reflected to relevant departments for service review, enhance or problem fixing in a timely and controlled manner to ensure customer satisfaction
  • Actively involve in budget and manpower planning and ensure operating expenses are deployed to the maximum benefit within approved budget
  • Review and modify policy and procedures to cope with the development of the company
  • Prepare statistical report with detail analysis for management’s review, planning and development
  • Manage the workforce to ensure optimal productivity and good morae are achieved
  • Closely liaise with other departments / Division to ensure strong back-end support and streamline operation issue
  • Work with other department / Division to explore new service opportunities
  • Ensure the performance of outsourcing partner can meet with our target standard and requirement and the operations is in compliance with company standard procedure and guideline
  • Recommend system automation and review procedure on a regular basis in order to uplift operation efficiencies

 

To be successful in this position, you should meet the following requirements:

  • Tertiary education or Degree holder
  • Minimum 10 years experience in telecommunication industry with at least 5 years at managerial level or above
  • Hand-on experience in call center operation; able to work under pressure and independent; good management and interpersonal skill and strong customer service sense
  • Hands-on experience in PC operation (e.g. Word, Excel, PowerPoint)
  • Good command of spoken & written English & Chinese

 

When you work:

  • 5 days work
  • 8 hours/day

What you enjoy:

  • Double pay
  • Discretionary Performance bonus
  • Life insurance
  • Medical insurance
  • Meal allowance
  • Education subsidies
  • Birthday gift
  • Marriage leave
  • Birthday leave
  • Staff discount

 

CMHK is committed to be an equal opportunity employer. We offer exceptional benefits package and the opportunity to work in a challenging environment. Personal data provided by applicants will be treated strictly in accordance with our personal data policy and for recruitment purposes only.

 

Please submit your application to us by clicking the APPLY NOW button and send your full resume with your availability, current and expected salary to us.