Bank of Communications Co., Ltd. Hong Kong Branch

Proactive, Dedicated and Innovative

Founded in 1908, Bank of Communications Co., Ltd. (Stock codes: A shares 601328, H shares 03328) is one of the banks with the longest history and was one of the note-issuing banks in China in the past. Bank of Communications started its business operation after its re-establishment in 1987. It is the first nationwide state-owned joint-stock commercial bank in China, with its head office located in Shanghai. The Bank was listed on the Hong Kong Stock Exchange in June 2005 and on the Shanghai Stock Exchange in May 2007. The Bank currently has 224 domestic branches, comprising 30 tier-1 branches, 7 branches directly managed by the Head Office and 187 tier-2 branches. The Bank has also established 2,785 banking outlets in 230 prefecture-level cities or above and 165 county-level cities nationwide. In addition, the Bank has set up 15 overseas institutions, which comprise branches in Hong Kong, New York, San Francisco, Tokyo, Singapore, Seoul, Frankfurt, Sydney, Macau, Ho Chi Minh City, Taipei and Brisbane, Bank of Communications (UK) Co., Ltd., Bank of Communications (Luxembourg) S.A. and representative office in Toronto. The Bank’s development strategy is to become “a first class listed comprehensive banking group focusing on international expansion and specialising in wealth management”.

Manager, Customer Experience

  • Handle customer complaints and feedback in adherence to internal and regulatory requirements
  • Carry out investigation and follow up actions to solve the issues in a timely and professional manner, as well as recommend ways to improve service quality and customer experience
  • Degree holder or above
  • Minimum 5 years’ experience in complaint handling
  • Sound knowledge of banking products and operations
  • Excellent communication skills with good EQ and problem solving ability 

Candidate with less experience will be considered as Deputy Manager, Customer Experience

Job level Middle
Work exp 5 Years
Education Bachelor Degree
Industry Banking
Job function Banking / Finance (General / Operations)
Sales / Business Development / Customer Service (Customer service / Sales Support)
Location Hong Kong
Employment type Full Time
Published On 14/11/2016