Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private...

Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong.

With extensive network across the city, Bank of Communications (Hong Kong) has set up 37 wealth management service centres in its outlets that offer BComBEST customers a full range of professional banking services to address their needs at every life stage. Our business services centres work alongside enterprises to help facilitate the daily operation and explore business opportunities by providing integrated banking solutions. Bank of Communications (Hong Kong) serves premium private banking customers through a comprehensive array of personalised banking solutions. Customers can easily access to our integrated wealth management services no matter where they are.

Manager, Customer Hotline

Job level Middle
Work exp Minimum 5 Years
Education Bachelor Degree
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Within Hong Kong
Employment type Full Time
Industry Banking
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 05/11/2021

Responsibilities

  • Providing Retail & Corporate Banking hotline services (including VIP hotline) as a call agent as well as participating in different hotline management assignments

 

Requirements:

  • Degree holder with minimum 5 years’ relevant experience in banking environment hotline / call center services.
  • Possess HKSI, HKFI and MPF qualification is preferred
  • Excellent Putonghua, Cantonese and English is a must
  • Proficient in PC operation including Chinese Word Processing
  • Excellent interpersonal skill and able to work under pressure
  • Immediate available is preferred

 

*Candidate with less experience will be considered as Deputy Manager, Customer Hotline