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Chief Group is a renowned financial institution with over 38 years' presence in HK and strong connection with the local communities through our 20 branches. Together with our 3 representative offices in Beijing, Shanghai and Shenzhen, we provide a wide range of investment and wealth management services / solutions to our customers in the Greater China region, including securities, futures, options, commodities, global stocks, asset management, unit trust, structured products, bonds and insurance etc.

To cope with our rapid expansion, talents are needed to grow with the Group together.

For more information about Chief Group, please visit www.chiefgroup.com.hk.

Find us on Facebook: 致富集團Chief Group.

Chief Group is a renowned financial institution with over 38 years' presence in HK and strong connection with the local communities through our 20 branches. Together with our 3 representative offices in Beijing, Shanghai and Shenzhen, we provide a wide range of investment and wealth management services...

Chief Group is a renowned financial institution with over 38 years' presence in HK and strong connection with the local communities through our 20 branches. Together with our 3 representative offices in Beijing, Shanghai and Shenzhen, we provide a wide range of investment and wealth management services / solutions to our customers in the Greater China region, including securities, futures, options, commodities, global stocks, asset management, unit trust, structured products, bonds and insurance etc.

To cope with our rapid expansion, talents are needed to grow with the Group together.

For more information about Chief Group, please visit www.chiefgroup.com.hk.

Find us on Facebook: 致富集團Chief Group.

Manager – Customer Support

Job level Senior
Work exp Minimum 8 Years
Education Bachelor Degree
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Central Hong Kong Island, Hong Kong
Employment type Full Time
Benefits 13-month pay, Dental plan, Medical plan, Performance bonus
Industry Financial Services
Job function Banking / Finance > Others
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 20/03/2018 2018-03-20

Responsibilities:

  • Formulate plan and policies to achieve the sales and services delivery goals in alignment with corporate’s strategy;
  • Oversee the daily operation of Customer Support Centre to ensure smooth operation and efficient customer service delivery;
  • Ensure the daily operation comply with company’s standard, procedures and regulatory requirements;
  • Design customized solutions and personalized service to assure customer satisfaction;
  • Manage customer relationship professionally;
  • Identify potential risks and security measures required by different services including e-channels;
  • Observe team’s service performance and provide stimulating feedback for any unsatisfactory performance;
  • Collaborate with internal departments to deliver quality service of company standard.

Requirements:

  • Degree in Business related disciplines;
  • Minimum 8 years of relevant working experience of which at least 3 years in managerial role;
  • Professional qualification in HKSI Paper 1, 7 & 8 and IIQE Paper 1 & 3;
  • Demonstrate proficient knowledge across different areas of financial services;
  • Demonstrate proficient knowledge in best practices regarding conflict management and complaint handling;
  • Understand regulatory requirements in financial industry;
  • Understand the philosophy of service excellence and importance to company;
  • Demonstrate customer-centric mindset;
  • Good command of spoken & written English, Chinese and Putonghua;
  • Able to handle multi-tasks and work independently;
  • Good knowledge in MS Office (Words / Excel / PowerPoint) and Chinese Word Processing.

We offer an attractive remuneration package including:

  • Double Pay
  • Performance Bonus
  • Staff Discount for Company Products/Services
  • Birthday Leaves
  • Company Travel
  • Annual Leaves
  • Medical Insurance
  • Dental Insurance
  • Scholarships
  • Training Sponsorship
  • MPF

 

To apply, please click “APPLY NOW” and submit your resume with expected salary.

(Personal data collected will be kept strictly confidential and used for recruitment purpose only.)