Manager, L&H Strategic Operational Initiatives

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.


Job Description:

  • Managing the effective delivery of product launch and day 2 enhancement from operation perspective
  • Study the product features, identify the system gap, prepare user requirement, perform UAT and post implementation system checking
  • Act as subject matter expert to recommend solution and tool on system enhancement
  • Proactively provide constructive advice to end users on required system enhancement
  • Provide necessary support to Process Reengineering Team to identify improvement areas  
  • Work closely with stakeholders in Life Operation to identify compliance gap when new regulatory requirements are released
  • Enhance current policies, procedures and systems to ensure comply with both internal and external regulatory requirements


Job Requirements:


  • Bachelor’s Degree or equivalent combination of education and work experience 
  • Experience in managing and delivering major transformational projects with specialized in life operation
  • PMP/Six Sigma certification is an advantage
  • Expert knowledge of complex and multi-functional program delivery & management and continuous improvement methodologies, techniques, tools and controls and product lifecycle 
  • Knowledge of life operations (New Business / Underwriting & Claims) and life insurance products
  • Solid business analysis skill
  • Broad knowledge of all aspects of the systems/software development lifecycle, i.e. Agile
  • Knowledge of business processes and change management
  • Multitasking and strong prioritization skills


We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).


Job Category:

Business Analysis - Process

Sun Life Financial is a leading international financial services organization providing insurance, wealth and asset management solutions to individual and corporate Clients. Sun Life Financial has operations in a number of markets worldwide, including Canada, the United States, the United Kingdom, Ireland, Hong Kong, the Philippines, Japan, Indonesia, India, China, Australia, Singapore, Vietnam, Malaysia and Bermuda. As of December 31, 2018, Sun Life Financial had total assets under management of CDN $951 billion. For more information please visit

Sun Life Financial Inc. trades on the Toronto (TSX), New York (NYSE) and Philippine (PSE) stock exchanges under the ticker symbol SLF.

Job level Middle
Work Exp.
Education Bachelor Degree
Industry Insurance / Pension Funding (MPF)
Job function Information Technology (Product Management / Development)
Information Technology (System / Business Analyst)
Information Technology (Testing)
Location Hunghom
Employment type Full Time
Published On 16/08/2019