Established in 1963, Hong Kong Baptist Hospital is a Christian and non-profit making private hospital dedicated to serving the public and striving to achieve our mission of "In the service of man, for the glory of God". To cope with our continuing growth, we would like to invite high calibre candidates...

Established in 1963, Hong Kong Baptist Hospital is a Christian and non-profit making private hospital dedicated to serving the public and striving to achieve our mission of "In the service of man, for the glory of God". To cope with our continuing growth, we would like to invite high calibre candidates to join our Hospital.

Manager (Patient Relations)

Job level Senior
Work exp Minimum 10 Years
Education Bachelor Degree
Location
Within Hong Kong
Employment type Full Time
Industry Medical Services / Pharmaceutical / Hospitals
Job function Medical Services > Nursing
Medical Services > Others
Published On 09/11/2019
  • University degree in Nursing, advanced degree in healthcare, management, legal or related disciplines will be definitely advantage
  • Registered Nurse (Nursing Council of Hong Kong) with valid practising certificate
  • Handling complaint management, problem solving and consumer engagement with at least 10 years of relevant experience in healthcare industry
  • Collaborate with departments to improve the hospital operational efficiency and quality services
  • Responsible for promoting customer service to maintain professional and high quality service in the Hospital
  • Perform survey, statistics and reports of complaints and feedback regularly
  • Excellent interpersonal, communication and presentation skills
  • Excellent command of spoken and written Chinese, English and Putonghua

We offer attractive remuneration package and fringe benefits to the right candidates. Interested parties please apply with full resume and expected salary to Human Resources Department, Hong Kong Baptist Hospital, 18/F, Tower 2, Enterprise Square, 9 Sheung Yuet Road, Kowloon Bay, Kowloon, by clicking or by fax to 2339 5769 on or before 23 November 2019.
The information provided will only be used for recruitment related purposes. All personal information on unsuccessful candidates will be destroyed within 6 months.