Genting Hong Kong Limited Genting Hong Kong is a leading corporation principally engaged in the business of cruise and cruise related operations along with leisure, entertainment and hospitality activities. Taking on a bold initiative to grow the Asia-Pacific as an international cruise destination, Star...

Genting Hong Kong Limited Genting Hong Kong is a leading corporation principally engaged in the business of cruise and cruise related operations along with leisure, entertainment and hospitality activities. Taking on a bold initiative to grow the Asia-Pacific as an international cruise destination, Star Cruises has built its reputation on offering first-rate Asian hospitality through a fleet of six contemporary ships. Newly launched Dream Cruises will cater to the growing premium Asian cruise market while recently acquired Crystal Cruises is the world’s leading luxury cruise provider, having earned more “World’s Best” awards than any other cruise line, hotel, or resort in history. Genting Hong Kong’s first foray in a land-based attraction, Resorts World Manila opened its doors in the Philippines to the public in August 2009. Resorts World Manila is one of the premier leisure brands under the Genting Group and the Philippines’ first one-stop, nonstop vacation spot for topnotch entertainment and world-class leisure alternatives, featuring three hotels including the all-suite Maxims Hotel, an iconic shopping mall, four high-end cinemas and a multi-purpose performing arts theatre.

Mass Business Development Executive - Membership Contact Centre

Job level Entry
Work exp Minimum 2 Years
Education Bachelor Degree
Location
Within Hong Kong
Employment type Full Time
Benefits 5-day week, Insurance plan, Medical plan, Performance bonus
Industry Entertainment / Recreation / Performance
Job function Sales / Business Development / Customer Service > Account Servicing
Sales / Business Development / Customer Service > Others
Published On 05/12/2018

 

Responsibilities

  • Implement processes and strategies which enhance and streamline communication between internal and external customers;
  • Maintain all Mass business initiatives relating to RWAS membership from appropriate target markets and drive revenue growth;
  • Maintain all promotions/ campaigns to increase the awareness of RWAS membership as well as encourage visitation and spend;
  • Thorough understanding of the product knowledge with the ability to analyze customer play behavior;
  • Implement processes and strategies which enhance and streamline communication between internal and external customers;
  • Execute programs for attracting, retaining and reactivating customers, based on short and long term analyses of customer trends and needs;
  • Maintain system to develop a thorough understanding of the relevant customer segments. Inclusive of this is the solicitation and measurement of customer feedback on matters including product, pricing, service, programs, promotions and offers, and integrating this information into future initiatives;
  • Maintain an up to date knowledge of products, offers, events, promotions and general information relating to RWAS competitors;
  • Accurate & timely reporting on performance versus targets, competitor activities, customer satisfaction with membership and complaints;
  • Regular cruising onboard vessels is required to keep an up to date knowledge of customer experience as well as to develop good relationship with RWAS members.
  • Perform other duties as assigned.

 

Requirements

  • Degree holder or with relevant working experience
  • At least 2+ years’ experience in the gaming industry or customer relations related fields
  • Ability to develop relationships and communicate effectively across all levels of the organization
  • Display a high commitment of customer service
  • Is a team player who motivates others to work effectively within the team
  • Achieves agreed business objectives and accepts accountability for results
  • Adopts and implements new approaches and practices to meet changing circumstances
  • Strong written and verbal English, Cantonese and Mandarin language skills are essential
  • A target-driven attitude with flexibility to work any shift on any day of the week and with flexibility to travel as required

 

All application will be treated in strict confidence. The information provided will be used for selection purpose only. All information of unsuccessful applicants will be destroyed within 12 months.

For more information about us, please visit our website at http://www.gentinghk.com/