RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer...

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

Member Experience Specialist (Travel/ Lifestyle/ Airline) Welcome Fresh!!!

Job level Entry
Education Diploma / Certificate
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Within Hong Kong
Employment type Full Time
Benefits 5-day week, Medical plan
Industry Travel / Tourism
Job function Catering / Hospitality > Customer Service / Ambassador
Marketing / Public Relations > Marketing - Communications
Marketing / Public Relations > Marketing - Customer / Trade Marketing
Published On 14/09/2019

Duties:

  • Delight our members by providing best-in-class quality service
  • Provide one-stop service including flight and travel bookings, lifestyle rewards, and general information about loyalty programs
  • Resolve member’s complaint and provide the best solution
  • Be the bridge to feedback members concerns for continuous improvement

 

Requirements:

  • Good command of both written and spoken English, Cantonese and Mandarin, fluency in other foreign languages (especially Japanese speaking) is an advantage but not a must
  • Strong courteous telephone manner and communication techniques
  • Excellent customer service mindset and logical thinking skills
  • Show flexibility, willingness to multi-task, ability to analyze and good problem-solving skills
  • Fresh Graduates will also be considered

 

Benefits:

  • 5-week comprehensive and structured training
  • 5-day work week
  • 14 days’ paid annual leave
  • Monthly Performance Incentive
  • Medical Coverage