Dan Ryan’s Chicago Grill

Dan Ryan’s Chicago Grill

Membership and Guest Relations Associate

Job level Entry
Work exp No work experience To 7 Years
Education Diploma / Certificate
Taikoo Shing, Kowloon Bay, Tsimshatsui
Employment type Full Time
Industry Hospitality / Hotel Services
Job function Catering / Hospitality > Customer Service / Ambassador
Catering / Hospitality > Food & Beverage
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 21/05/2018


Store Location: 工作地點: Taikoo / Tsim Sha Tsui / Kowloon Tong
(太古, 尖沙咀, 九龍塘)

Role & Responsibilities:

  • Overseeing direct communications with customers through the membership program.
  • Manage the in store sales target, she/he also takes initiative in directly reaching out to consumers such as table visits in an effort to gather feedback and ensure that the business’s consumer relations programs are effective and that they are of high quality and standards and also that they facilitate the execution of successful marketing campaigns enabling consumer loyalty.
  • Further customer enquires/complaints about the membership to be handled by email.
  • Courtesy call to our diners
  • Building positive relationships with stakeholders, internal and external customers
  • Ensure the execution of any forms of events and campaigns that reach the pre-set objectives.


  • Diploma Qualification in Marketing/ Hospitality
  • Fresh graduate will be also considered
  • Proficient in Microsoft Office software (PPT, Excel, Word)
  • Understanding of market segmentations analysis to determine communication strategies
  • Good command of both spoken and written Chinese and English
  • Self-motivated, multi-tasking and detail-oriented, able to work independently and cooperative as a good team player;
  • Experienced in event Management, liaison with clients and external parties is a plus
  • Required to work irregular hours, especially during weekends and public holidays



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