Worldwide Flight Services Holdings S.A.
Worldwide Flight Servicesis a leading global transportation and customer service provider, operating at over 145 airports and retail establishments around the world, and present in Hong Kong since 1998. To accompany our fast-growing services at the airport, the Kai Tak Cruise Terminal and MTR Malls, we are looking for:
Membership and Relationship Officer - Elements
| Job level | Entry |
|---|---|
| Work exp | Minimum 2 Years |
| Location |
Kowloon
|
| Employment type | |
| Benefits | Competitive pay |
| Industry | Hospitality / Hotel Services |
| Job function |
Travel / Tourism > Customer Service / Guest Relations |
| Published On | 26/03/2018 |
Key Responsibilities:
To provide professional and efficient concierge services related to membership and promotion programs at ELEMENTS:
- Able to maintain high quality guest service at premium Club Lounge
- Engage and take care of our loyal members and related loyalty programme
- Able to work cheerfully, follow policies and procedures
- Ensure high level of members’ satisfaction by providing prompt and courteous services and establishing friendly rapport with members
- Greet the members and answer their enquiries in professional manner
- Assist in handling incoming phone calls and queries for visitors and members.
- Courteous, service oriented with pleasant personality
- Handling redemption of membership / promotion benefits, gifts and coupons
- Carrying out promotional activities for the Club
Requirements:
- 2 years’ relevant experience in hospitality industry or customer services industry
- Pleasant personality, customer oriented and detail-minded
- Fluent in both spoken and written English, Chinese and Putonghua
- Diploma holder in Hospitality, Travel and Tourism Management or related disciplines
- Shift duty is required
cpjobs.com - Membership and Relationship Officer - Elements - is a part of Travel / Tourism, Hospitality / Hotel Services, in Hong Kong, placed by WORLDWIDE FLIGHT SERVICES