Worldwide Flight Services Holdings S.A. Worldwide Flight Servicesis a leading global transportation and customer service provider, operating at over 145 airports and retail establishments around the world, and present in Hong Kong since 1998. To accompany our fast-growing services at the airport, the...
 

Worldwide Flight Services Holdings S.A.

 

Worldwide Flight Servicesis a leading global transportation and customer service provider, operating at over 145 airports and retail establishments around the world, and present in Hong Kong since 1998. To accompany our fast-growing services at the airport, the Kai Tak Cruise Terminal and MTR Malls, we are looking for:

Membership and Relationship Officer - Elements

Job level Entry
Work exp Minimum 2 Years
Location
Kowloon
Employment type
Benefits Competitive pay
Industry Hospitality / Hotel Services
Job function Travel / Tourism > Customer Service / Guest Relations
Published On 26/03/2018

Key Responsibilities:
To provide professional and efficient concierge services related to membership and promotion programs at ELEMENTS:

  • Able to maintain high quality guest service at premium Club Lounge
  • Engage and take care of our loyal members and related loyalty programme
  • Able to work cheerfully, follow policies and procedures
  • Ensure high level of members’ satisfaction by providing prompt and courteous services and establishing friendly rapport with members
  • Greet the members and answer their enquiries in professional manner
  • Assist in handling incoming phone calls and queries for visitors and members.
  • Courteous, service oriented with pleasant personality
  • Handling redemption of membership / promotion benefits, gifts and coupons
  • Carrying out promotional activities for the Club

Requirements:

  • 2 years’ relevant experience in hospitality industry or customer services industry
  • Pleasant personality, customer oriented and detail-minded
  • Fluent in both spoken and written English, Chinese and Putonghua
  • Diploma holder in Hospitality, Travel and Tourism Management or related disciplines
  • Shift duty is required

We offer attractive remuneration package, medical and insurance benefits, annual leave and provident fund. Please respond in complete confidence with a cover letter, detailed resume, current and expected salary by email.

All information collected will be kept in strict confidence and only for employment-related purposes.