As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London...
As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London in 1976, we've been bringing jobseekers and employers together for more than 30 years. London listed, we opened our first Asian office in Hong Kong in 1994 and currently we have offices in all major business hubs across the APAC region, including Australia, Singapore, Tokyo, Malaysia, India, Taiwan, Shanghai, Beijing, Shenzhen, Guangzhou, Pudong and Suzhou.

So if you're looking to take your career to the next level, visit www.michaelpage.com.hk

Membership Contact Specialist - MNC, Tourism and Hospitality

Job level Entry
Work exp No work experience
Education Bachelor Degree
Location
Within Hong Kong
Employment type Full Time
Industry Travel / Tourism
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Catering / Hospitality > Customer Service / Ambassador
Travel / Tourism > Reservation / Ticketing
Published On 12/09/2019
ref. 4070763/001_10132

Our client is a well-known MNC in the tourism and hospitality industry. Due to the business expansion in the APAC area, they are now seeking for a Premium Contact Officer to join their team to provide excellent customer service to their top-tier members.

Client Details

Our client is a listed multinational corporation with over 52 years of experience in the leisure and tourism industry. From its initial cruise and hospitality activities, our client has also diversified into other commercial activities. The company and its affiliates employ about 60,000 people worldwide and a Hong Kong office with over 100 staff.

Description

  • Handle all incoming call inquiries, complaints and ad hoc request from customers
  • Assist with event booking, amendment and cancellation received via telephone, email and fax
  • Effectively manage a customer interaction, identify needs and offer a solution
  • Follow up on the feedback, escalation within internal department and customers
  • Escalate unsolved issue and feedback customer's comments to supervisor for service improvement

Profile

  • Minimum Diploma qualification
  • Customer service oriented with good interpersonal skills
  • Must have good working attitude and a good team player
  • Flexible and diplomatic in handling customer complaints issues
  • Good command of English, Cantonese and Mandarin

Job Offer

  • Outstanding salary package
  • 5 days of work and table working hours
  • 12 days of annual leave
  • Life insurance

  • Medical benefits provided

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Gobie Leung on +852 3602 2452