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Eaton, Hong Kong is located in Kowloon on the vibrant Nathan Road.  With just a few minutes’ walk from Jordan MTR station, the Jade and Temple Street markets as well as many other tourist hotspots, Eaton is well equipped with quality guestrooms, free wifi, free walking local tours, a rooftop swimming pool, gym with a juice bar, yoga studio, restaurants and bar including one Michelin-starred Chinese restaurant, food mall featuring 10 food stalls, co-working club, music station, art gallery and much more.

Looking for more than just a job with the renovated hotel and a new brand launch?   Begin your adventure with us by connecting with us via [email protected].

Eaton, Hong Kong is located in Kowloon on the vibrant Nathan Road. With just a few minutes’ walk from Jordan MTR station, the Jade and Temple Street markets as well as many other tourist hotspots, Eaton is well equipped with quality guestrooms, free wifi, free walking local tours, a rooftop swimming...

Eaton, Hong Kong is located in Kowloon on the vibrant Nathan Road.  With just a few minutes’ walk from Jordan MTR station, the Jade and Temple Street markets as well as many other tourist hotspots, Eaton is well equipped with quality guestrooms, free wifi, free walking local tours, a rooftop swimming pool, gym with a juice bar, yoga studio, restaurants and bar including one Michelin-starred Chinese restaurant, food mall featuring 10 food stalls, co-working club, music station, art gallery and much more.

Looking for more than just a job with the renovated hotel and a new brand launch?   Begin your adventure with us by connecting with us via [email protected].

Membership Experience Associate

Job level Entry
Work exp Minimum 1 Year
Education Not applicable
Location
Yaumatei Kowloon, Hong Kong
Employment type Full Time
Benefits Dental plan, Education subsidies, 5-day week, Insurance plan, Medical plan, Performance bonus
Industry Hospitality / Hotel Services
Job function Catering / Hospitality > Others
Published On 18/05/2018 2018-05-18

JOB RESPONSIBILITIES: 

Sales

  • Manage the internal member CRM system and ensure it’s both accurate and updated at all times
  • Provide detailed tours of the space, as well as personal interviews to any prospective members
  • Send, track, and manage all membership contracts sent to prospective members
  • Manage all verbal, print, and online communications during the sales process between the member and Eaton House
  • Answer inquiries regarding the space and membership process both off and online, as well as represent the brand at internal/external events
  • Collaborate with Hotel Sales and Catering team on cross utilization of Eaton House and Hotel meeting space when required

Operations & Building Management

  • Track and escalate operational tickets to the appropriate parties made by members on the internal members portal
  • Remain vigilant in ensuring the space meets all operational and aesthetic brand standards
  • Manage keycard activations, and new member additions
  • Receive mail and packages on behalf of members, as well as appropriately sort and store them for pick-up by the member
  • Help identify and escalate any issues to the Director of Eaton House as necessary
  • Help prepare the weekly member newsletter
  • Update the member-facing calendar of events weekly
  • Coordinate resolution of maintenance issues and planning of preventive maintenance

Events

  • Assist with all internal events held in the space, including setup, breakdown, and staffing the event as necessary
  • At times attend external events that would require a representative from Eaton House
  • Work with the Director of Eaton House and Director of Culture to creatively strategize, plan, and implement member-focused events - as well as public-facing events held in the space

KNOWLEDGE & EXPERTISE:

  • University graduate preferred, but not required
  • Experience in customer service, or client-sales is a plus
  • Ability to speak and communicate effectively both verbally and in writing
  • Capable of working in fast paced environment, exhibit strong multitasking skills, and possess high level attention to detail
  • Must possess excellent interpersonal skills, are gracious, friendly and work well with others
  • Must demonstrate the brand values of Eaton House
  • Passion for progressive organizations that focus on both social and environmental impact
  • Proficient in basic computer skills

BENEFITS:

  • 5 days work week
  • Performance bonus
  • Medical insurance
  • Dental insurance
  • Life insurance
  • Special leave
  • Duty meal
  • Education allowance

Interested candidates please send your resume with CURRENT and EXPECTED salary to Human Resources Department (Eaton, Hong Kong, 380 Nathan Road, Kowloon, Hong KongTel. 2710 1807)

For more information on Eaton Hong Kong, please visit www.eatonhongkong.com

(Personal data collected will be treated in strictest confidence and will only be used for recruitment purpose)