RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer...

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

MPF Customer Service Officer (16K-17K / Call Center)

Job level Entry
Work exp 1 Year To 5 Years
Education F.5 - F.7 or DSE
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Within Hong Kong
Employment type Full Time
Benefits 13-month pay, 5-day week, Additional subsidies, Dental plan, Discretionary bonus, Education subsidies, General holidays, Guaranteed bonus, Insurance plan, Medical plan, MPF, Performance bonus, PRC holidays, Special / extra leave, Staff care centre, Statutory holidays, Year-end bonus
Industry Banking
Job function Banking / Finance > Fund Management / Hedge Fund
Banking / Finance > Others
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 19/10/2019

Responsibilities:

  • Handle calls and emails (no cross selling is needed)
  • Handle customers' enquiries and complaints in a timely and professional manner
  • Build and maintain good relationship with customers
  • Update customers status into call agent system
  • Ad hoc administrative duties (including data input and filing, etc.)

 

Requirements:

  • HKDSE / Form 5 or above
  • Preferably 1 year of call centre experience from any industry
  • Good problem-solving, customer oriented and communication skills
  • Proficient in PC applications including Excel, Word and Chinese Word Processing
  • Good command of both written and spoken English and Chinese

 

What we offer

  • 5 Day work week (Mon - Fri / 0900 - 1800)
  • Multinational Corporation (MNC)
  • Full employee benefits
  • Year-end bonus
  • Comprehensive training provided