For secure and confidential job application, please click the below link to get our email address.
For secure and confidential job application, please click the below link to get our email address.

NATIVE ENGLISH Customer Service Asst Manager/Supervisor (e-Commerce/online shop/5 days)

Job level Middle
Work exp 3 Years To 15 Years or above
Within Hong Kong
Employment type Full Time
Benefits 13-month pay, 5-day week, Discretionary bonus
Industry Internet / Digital / eCommerce
Job function Logistics / Transportation > Supply Chain / Logistics
Marketing / Public Relations > Marketing - Brand / Product Management
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 17/10/2019
  • e-Commerce & online shops
  • Multi-brands, multi-websites and multi-product categories
  • A technology focused, growth oriented e-commerce conglomerate that specializes in producing localized online stores and serving them. We are experienced in all points of the supply chain from conceptualization to actualization, from sourcing to after sales management.
  • Our strong logistics solutions allow us to penetrate overseas markets and ensure the fastest delivery
  • Main items : multi-brands digital consumer electronic products including but not limited to mobile phone, tablet PC, digital camera, electronic gadgets and related accessories
  • Main markets : Asia Pacific, Australia, UK, Europe and Worldwide
  • Hong Kong office : 160 staff
  • We are looking for CUSTOMER SERVICE SUPERVISOR - with details as follows
  • Report to the Executive Director
  • Manage a team of 15 expatriate Customer Service staff to provide services to customers buying online
  • Develop and manage Key Performance Indicators to ensure the call centre is running efficiently with good customer services
  • Develop and manage staff roster to provide adequate coverage for business hours in different time zones
  • Ensure staff are using phone, livechat and ticket/email effectively and efficiently to provide fast response to customer enquiries on products, order status and after sales services
  • Ensure staff to manage order processing cycle smoothly with other departments and handle all escalations and exceptions
  • Improve online fraud payment prevention, detection and monitoring
  • Improve policies and procedures, operation workflow in the order processing cycle and ensure customer services staff comply with these in daily operations
  • Working and aligning closely with all business unit managers to achieve business objectives
  • Provide training and support to ensure staff satisfaction to achieve higher performance
  • Handle complaints and coordinate internal and external parties to resolve them according to company guidelines
  • Experience in online selling platform in Photographic, Mobile Phone and / or Tablet PC is definitely an advantage
  • Bachelor’s degree preferably in Marketing, Supply Chain Management, Business Administration or equivalent
  • Minimum 3 years supervisory experience with ability to develop systems and procedures to enhance performance for a customer services team
  • Native level of spoken and written English. Multi-languages would be an advantage
  • Strong ability to deal with difficult people with excellent complaint handling skills
  • 5 days work (Mon to Fri 10am – 7pm)
  • 13 months salary + performance bonus
  • Annual leave : 12 days
  • Medical benefits
  • Dental benefits
  • Life insurance
  • More experience will be considered for the post of Customer Service Asst Manager
TO APPLY for this job or similar jobs :
For secure and confidential job application, please click the below link to get our email address.
We provide free job hunting services to job seekers.
Please email your CV with expected salary to
To speed up our process, please do NOT send us download links.
Personal data provided by job applicants will be used for recruitment purpose only.
Your privacy is guaranteed. We will never give out, lease, or sell your personal information.
JPC Recruiting Services was established in 1990.

Dear Applicant,

Kindly please forward your resume to again for quick process.



JPC Texson Ltd