Together, we grow At Manulife we believe in growing, together. Our disciplined approach and fact-based decision making has delivered a consistent, long-term record of growth and success as a “Winning Company”. Our people contribute to this and share in it, realizing that, as we grow they...

Together, we grow

At Manulife we believe in growing, together.

Our disciplined approach and fact-based decision making has delivered a consistent, long-term record of growth and success as a “Winning Company”. Our people contribute to this and share in it, realizing that, as we grow they can too. Supported by professional training and experienced leadership there are opportunities to grow and develop your career across a broad range of disciplines and operations.

However career progression is not our only measure of success. We believe in a workplace that nurtures the development of people, both professionally and personally. By sharing and instilling in our people the values and ethics that define us, we enable our people to learn from each other and grow together.

Network Manager

Job level Senior
Work exp 5 Years To 10 Years
Education Bachelor Degree
Language English
Within Hong Kong
Employment type Full Time
Industry Insurance
Job function Insurance > Others
Published On 25/01/2018
ref. 1800940

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Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.




Role Summary




The position will manage a network security responsible for making sure all of security policies and procedure are being implemented as per Manulife security policies and guidelines. The ideal candidate will be experienced with managing multiple projects and RFS simultaneously and has experience providing outstanding customer service in a 7x24 operational environment with high availability (99.999%).






  • Responsible for the design, configuration and maintenance of firewalls; F5 local and global load balancers; Cisco router and switch infrastructure; Riverbed WAN optimization, Avaya Communication Manager and Cisco Tandberg HD video conference solutions.
  • Interface with vendors to identify and purchase hardware and software that meets requirements defined by the IT Infrastructure team.
  • Evaluates and identifies opportunities for network performance and functionality improvements.
  • Work with technical team to ensure that hardware and software infrastructure are maintained with latest firmware and software requirements
    Create, and maintain documentation as well as procedures.






  • Bachelor degree with 5-10 years relevant experience on supporting enterprises Data network and VoIP infrastructure, and should have following:
  • Experiences on design, configuration and expansion of a global Wi-Fi solutions
  • Ability to solve problems quickly and to automate and improve processes
  • Work closely with product development teams to design and implement network solutions that meet aggressive deployment schedules
  • Work with management to understand the requirements of a dynamic and growing business environment as it relates to the IT network needs
  • Respond to all audit results with an action plan; implement recommended improvements to processes
  • Manage a video conference infrastructure and support team who are responsible for the build out of high end video conference rooms, day-to-day VTC call management and the design, configuration and maintenance of a multi-bridge VTC network.
  • Proven experience and success with LAN, WAN, and WLAN design and implementation.
  • Proven experience with network capacity planning, network security principles, and general network management best practices
  • In-depth technical knowledge of network, PC, and platform operating systems, including Cisco Internetwork Operating System, Juniper and Checkpoint firewall, Avaya Communications Manager and Cisco Tandberg video conference solutions
  • Working technical knowledge of current network hardware, protocols, and Internet standards, including (OSPF, BGP, DNS, DHCP, NTP)
  • Competence with testing tools and procedures for voice and data circuits
  • Natural ability in troubleshooting, and eager to learn technologies outside of core job responsibilities.
  • Project planning and management
  • Vendor/Service Provider Management experience


Desired Skills


  • Insurance Industry experience will be plus but not mandatory.
  • CCNA, CCNP certifications, Wireshark Certified Network Analyst (WCNA) and/or other
  • related technical certifications are desirable




General Skills


  • Team player, ability to work within a distributed multi-cultural team environment
  • Strong problem-solving / analytical skills
  • Quick learner
  • “Can do” attitude
  • Good English communication and presentation skills independently


About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.