PANALPINA, is one of the world's leading providers of supply chain solutions. The company combines its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices...

PANALPINA, is one of the world's leading providers of supply chain solutions. The company combines its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions.

The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and it works with partner companies in over 90 countries. Panalpina employs approximately 14,500 people worldwide who deliver a comprehensive service to the highest quality standards – wherever and whenever.

We are now looking for high calibre candidate to join us in our office at Kwai Chung:

Ocean Freight Customer Service Support Responsible (Permanent / 1- year contract )

Job level Middle
Work exp Minimum 2 Years
Education Diploma / Certificate
Location
Kwai Chung
Employment type Contract
Benefits 13-month pay, 5-day week, Medical plan, Paid overtime, Shuttle bus
Industry Freight Forwarding / Logistics / Delivery / Warehousing
Job function Logistics / Transportation > Freight / Cargo Forwarding
Logistics / Transportation > Shipping
Logistics / Transportation > General / Others
Published On 03/05/2019

Job Responsibilities:

  • Execute and fulfill the customer shipment booking on timely and professional manner in accordance with the customer’s requirements and expectation
  • Execute the shipment in accordance with SOP, quotations and guidelines
  • Update the shipment status in tracking system
  • Handle customers' inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues
  • Monitor the COD customer outstanding to ensure the settlement timely
  • Prepare customers' statistics and reports

Job Requirements:

  • Diploma holder with 2-4 years of relevant operations experience in forwarding / logistics industry
  • With good knowledge of ocean export 
  • Good proficiency on MS Outlook and MS Office
  • Good command of spoken and written English & Cantonese and Mandarin 
  • Customer oriented and detail minded

 

We offer attractive salary and fringe benefits including free shuttle bus from Kwai Fong/Mei Foo to Kwai Chung Container Terminal to the right candidates. Please send your full resume with date available, present and expected salary by clicking .

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant or similar post(s) within Panalpina China Limited. Applicants not having heard from us within 6 weeks from the date of this advertisement may consider their application unsuccessful. All Personal data of unsuccessful applications will be destroyed within 6 months.