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We are a consortium of over 30 banks in Hong Kong and Macau, and operating an inter-bank Automated Teller Machine (“ATM”) network, Internet Payment Gateway Service and Mobile Payment Service for our member banks. We have been a certificate holder of ISO 27001 and compliant with Payment Card Industry Data Security Standard ("PCI DSS") for more than 8 years. Please visit for more information.

Officer, Customer Fulfilment Services (One Year Contract)


  • Follow up loan applications with borrowers and lenders by email/call according to SL
  • Update status to borrowers on application within specified timeline
  • Handle customer enquiries and loan applications
  • Provide support on in-house applications related calls escalation and user co-ordination
  • Compile, verify, categorize and tabulate loan documentations;
  • Prepare application reports
  • Perform any other duties as assigned by the Company from time to time


Qualifications and Experience Required:

  • At least Diploma graduate or equivalent qualification
  • At least 3 years’ relevant experience in loan processing
  • Customer-oriented, good communication and interpersonal skills
  • Strong problem solving skill, detail-minded and self-motivated
  • Good command of written and spoken English. Ability in mandarin speaking considers as advantageous

We offer competitive remuneration package and career prospect to the right candidate. Interested candidates, please apply with full resume in PDF format with current and expected salary by clicking “”.

Personal data collected would be used for recruitment purpose only. We are an equal opportunities employer. 

Job level Middle
Work Exp. 3 Years
Education Diploma / Certificate
Location Hong Kong, Ngau Tau Kok
Employment type Full Time
Industry Banking
Job function Banking / Finance (Account / Relationship Management )
Banking / Finance (General / Operations)
Banking / Finance (Loan / Mortgage)
Published On 29/05/2019