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Chief Group is a renowned financial institution with over 38 years' presence in HK and strong connection with the local communities through our 20 branches. Together with our 3 representative offices in Beijing, Shanghai and Shenzhen, we provide a wide range of investment and wealth management services / solutions to our customers in the Greater China region, including securities, futures, options, commodities, global stocks, asset management, unit trust, structured products, bonds and insurance etc.

To cope with our rapid expansion, talents are needed to grow with the Group together.

For more information about Chief Group, please visit www.chiefgroup.com.hk.

Find us on Facebook: 致富集團Chief Group.

Chief Group is a renowned financial institution with over 38 years' presence in HK and strong connection with the local communities through our 20 branches. Together with our 3 representative offices in Beijing, Shanghai and Shenzhen, we provide a wide range of investment and wealth management services...

Chief Group is a renowned financial institution with over 38 years' presence in HK and strong connection with the local communities through our 20 branches. Together with our 3 representative offices in Beijing, Shanghai and Shenzhen, we provide a wide range of investment and wealth management services / solutions to our customers in the Greater China region, including securities, futures, options, commodities, global stocks, asset management, unit trust, structured products, bonds and insurance etc.

To cope with our rapid expansion, talents are needed to grow with the Group together.

For more information about Chief Group, please visit www.chiefgroup.com.hk.

Find us on Facebook: 致富集團Chief Group.

Officer – Customer Support

Job level Entry
Work exp Minimum 1 Year
Education Bachelor Degree
Language Chinese - Cantonese, English
Location
Central Hong Kong Island, Hong Kong
Employment type Full Time
Benefits 13-month pay, Medical plan, Performance bonus
Industry Financial Services
Job function Banking / Finance > Others
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 20/03/2018 2018-03-20

Responsibilities:

  • Understand the profiles of different customers
  • Identify the needs and expectations of customers and refer to relevant business team
  • Assist in handling different types of customer enquiry to enhance customer satisfaction via telephone, email and face-to-face
  • Assist in opening accounts for customer
  • Assist in handling feedback and complaints from customer
  • Assist in managing customer relationship professionally
  • Collaborate with internal departments to deliver quality service of company standard

Requirements:

  • Degree in Business related disciplines
  • Non-degree holder with relevant experience will be also considered
  • Professional qualification in HKSI Paper 1, 7 & 8 and IIQE Paper 1 & 3 will be an advantage
  • Understanding the philosophy of service excellence and importance to company
  • Demonstrating customer-centric mindset
  • Experience in referring customers to relevant business team is an advantage
  • Good knowledge of financial products will be an advantage
  • Good command of English, Cantonese and Putonghua
  • Customer-oriented and strong communication skills
  • Proactive, patient, good services attitude, detailed oriented and a good team player

We offer an attractive remuneration package including:

  • Double Pay
  • Performance Bonus
  • Staff Discount for Company Products/Services
  • Birthday Leaves
  • Company Travel
  • Annual Leaves
  • Medical Insurance
  • Dental Insurance
  • Scholarships
  • Training Sponsorships
  • MPF

To apply, please click “APPLY NOW” and submit your resume with expected salary.

(Personal data collected will be kept strictly confidential and used for recruitment purpose only.)