TransUnion is a global leader in credit information and information management services. For more than 40 years, we have worked with businesses and consumers to gather, analyze and deliver the critical information needed to build strong economies throughout the world. Our dedicated associates provide...

TransUnion is a global leader in credit information and information management services. For more than 40 years, we have worked with businesses and consumers to gather, analyze and deliver the critical information needed to build strong economies throughout the world. Our dedicated associates provide solutions to approximately 45,000 businesses and approximately 500 million consumers worldwide.  We are seeking to engage top talents to join our workforce in aggressive expansion of new Business Lines.  We pride ourselves in our corporate culture of multi-dimensional people management and development and have many employees enjoy a long term, satisfying and enriching career with us!

Officer, Member Engagement and Support

Job level Entry
Work exp Minimum 3 Years
Education Bachelor Degree
Location
Tsimshatsui
Employment type Full Time
Benefits Dental plan, 13-month pay, 5-day week, Insurance plan, Medical plan, Performance bonus, Home office
Industry Financial Services
Job function Sales / Business Development / Customer Service > Others
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Account Servicing
Published On 25/05/2018

Dynamics of the Role

The Member Engagement and Support team is a client facing group providing support services to members of TU. The team is responsible for answering member’s enquiries, handling feedback, addressing complaints, and providing training. This role is responsible for providing backend support with regards to member engagement, assisting team with the handling and addressing of member enquiries, performing system record checking, and various task as assigned.

How You’ll Contribute

  • Provide support and assist the Operations team on daily jobs/orders
  • Handle internal/external customer enquiries and ensure responsive problem solving for enquiries from members
  • Perform general ledger and system record checking/ reconciliation
  • Proactively learn and grasp latest job knowledge to facilitate daily operation needs
  • Carry out any ad-hoc duties as assigned

What You’ll Bring

  • Diploma or above
  • 2 – 3 years of experience in banking/finance industry is preferable
  • Good interpersonal and communication skills
  • A team player enthusiastic, creative, confident and strong sense of responsibility
  • Proficient in MS Word, Excel, PowerPoint and China Word Processing
  • Fluency in written and spoken Chinese and English

What We Offer

We aim high — and are reaching for new heights every day. This is a terrific time to join our team as we build on our commitment to integrity, service, reliability and innovation. These values stand behind the decisions we make every day, as well as our relationships at work and with the customers we serve. We believe in the power to achieve and are taking it in bold new directions.

Who We Are 

A global leader in credit information and information management services, TransUnion gives businesses, consumers and the global community the power to achieve their goals. Businesses count on us to better manage risk and customer relationships. Consumers are able to better manage credit to achieve their financial goals. And in communities around the world we help build strong economies and give people the power to achieve their dreams.

Exceptional opportunities are coming as we build on this strong foundation. Our ambitious growth strategy includes substantial new investment worldwide, a wide range of new solutions to help our customers succeed like never before, and new ideas for expanding our reach in every part of our dynamic and fast-moving industry. We’re on an exciting journey and you can be a part of it.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Interested candidates, please forward your resume and indicate current and expected salary by clicking apply now below

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You can also visit our LinkedIN career page at https://www.linkedin.com/company/4310/careers?trk=job_view_topcard_company_image