Onsite Support Engineer

Job level Entry
Work exp No work experience
Education Associate Degree
Within Hong Kong
Employment type Full Time
Industry Information Technology
Job function Information Technology > Network / System Admin
Information Technology > Help Desk / IT Support
Information Technology > Engineering - Hardware
Published On 25/03/2019
ref. CLTS00998_80992


  • Investigating, troubleshooting, isolating and documenting problems
  • Provide helpdesk or on-site support
  • Keep track the case status and make escalation to vendor/related parties whenever applicable
  • Liaise with customers to diagnose and report on problem situations
  • Initiate the appropriate corrective actions using established procedure as emergency needs arise
  • Perform other related duties as assigned


  • Knowledge in Microsoft Windows server and PC environment
  • Higher Diploma or above in Computer Science, or related disciplines
  • Knowledge of LAN and WAN would be advantageous
  • Good customer service and interpersonal skills
  • Self-motivated, customer oriented and able to work under pressure
  • Proficiency in spoken and written in both Chinese and English

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