Operation Assistant

Job level Entry
Education Diploma / Certificate
Location Hong Kong
Employment type Full Time
Industry Travel / Tourism
Job function Administration > Clerical / Admin / Operation
Marketing / Public Relations > Marketing - Digital Marketing
Marketing / Public Relations > Marketing - General / Support
Published On 18/10/2016


TravelFlan is a text-based intelligent travel assistant service using AI and machine learning technology. We help travellers to solve any travel issue during trip planning and at the destination including Japan, Korea and Taiwan. Our service of scope includes airline/hotel booking, local activities recommendation and booking, real-time translation, chartered service, looking for direction, shopping and restaurant recommendation. TravelFlan is 500 startups company in Silicon Valley, and also incubatee of Hong Kong Science Park Incub-App Program, and the winner of HKUST A1 (Startup of the year 2016), G-Startup (Regional Winner), and also K-Startup Grand Challenge. 

Your decision will be highly considered and you will be the one to execute the operation plan. This role is an unique opportunity to travel lover and make an impact on day one. This person has to be passionate in travel industry and entrepreneurship. We are looking for a self-motivator who is looking to become an integral part of the core team by managing daily operation task and the CS team in an effective way. 

You will have an opportunity to collaborate with different teams and work with different founders in the startup. You also have a chance to expose to in depth travel industry knowledge and multi-cultural environment particularly in Asian including Japan, Korea, Taiwan and Hong Kong. 

Top 10 reasons to work for Travelflan?

  • Work with the talented, energetic and fun colleagues in different background
  • Learn how to run a startup business in short period of time
  • Equip the industry knowledge of the online travel business
  • Empower you to work with own ideas
  • Offer travel coupon with big discount
  • Enjoy free gym, shower room, PS3 and basketball court
  • Pickup some basketball skills, Korean and Japanese for free (Why? Our founders are fluent in both language; one is used to be a professional basketball player)
  • Offer free beer when you get tired of work
  • We will give out company share if you can prove you are the outperformer

Job Duties

  • Assist on the daily operation of travel concierge service as a team leader
  • Provide online travel concierge service for travelers on social messaging platform
  • Work closely with marketing partners (online travel agencies, airlines, hotels, magazines and media agencies)
  • Coordinate with the customer before and post booking stage if any issues have raised
  • Other administrative daily tasks


  • Diploma, Associate degree or bachelor degree
  • Good command in spoken and written in Chinese and English
  • Japanese or Korean language capabilities are a plus
  • Immediate to start

Please Contact Eric Pong for any inquiries or interests via e-mail (eric.pong@travelflan.com) or phone (66298086)