Operation Manager (Business System & Procedure Management Division)

Job level Middle
Work exp Minimum 3 Years
Education Bachelor Degree
Language Chinese - Cantonese, Chinese - Mandarin, English
Cheung Sha Wan
Employment type Full Time
Industry Banking
Job function Banking / Finance > General / Operations
Banking / Finance > Legal / Compliance
Banking / Finance > Others
Published On 21/05/2019
ref. 493664

Job No.: 493664
Employment Type: Full time
Departments: Personal Banking Risk And Integrated Management Department
Job Functions: Management, Compliance, Bank Operations, Quality Assurance



  • Establish and enhance policies and procedures in respect of retail banking business to ensure full compliance with external regulatory requirements, internal bank policies and operational risk control;
  • Ensure AML compliance level with local rules and regulations as well as keeping abreast of the Bank's policies
  • Perform regular review of end-to-end processes and identify areas for enhancement to ensure operational efficiency and effectiveness as well as quality customer experience;
  • Liaise and collaborate with different business units to design, review and unify the operation and system workflow and ensure the consistency in customer experience;
  • Formulate, drive and implement process enhancement initiatives to improve operational efficiency and effectiveness;
  • Provide advisory support on procedural issues of retail banking business


  • University graduate in Business Administration, Economics, Finance, Marketing or other related discipline;
  • Minimum 3 years' retail banking experience in procedure formulation, process enhancement or project management, preferably with control and compliance related exposure ;
  • Strong understanding on retail banking operations with knowledge of industrial's regulatory requirements in Hong Kong
  • Self-motivation with excellent interpersonal, communications and presentation skills;
  • Knowledge of Microsoft software (Word, Excel, PowerPoint) and Chinese word processing
  • Fluency in both written and spoken English & Mandarin.