Job No.: 493866
Employment Type: Full time
Departments: Channel Managemant
Job Functions: Business Development, Customer Service, Relationshop Management

Operation Manager, Retail Banking


  • Lead, supervise and coordinate resources to ensure various types of branch transactions, workflows, internal control procedures to be completed in timely and accurate manner
  • Continuously enhance the operational efficiencies, cost-effectiveness of branches supervised through planned and ac hoc workflow enhancement programmes, with emphasis on compliance and quality banking service delivery
  • Manage end-to-end application processing procedure, closely communicate and collaborate with various internal and external parties to ensure completion of tasks on time
  • Develop and groom a team of branch operations staff to fulfill the branches' basket of KPIs
  • Manage projects being implemented across the branch network, coordinate and resolve problems effectively
  • Review, maintain and produce operating procedures and operating guidelines
  • Perform other duties as delegated and assigned by the management


  • University degree or equivalent, with qualifications in IIQE, HKSI & MPF, CFP preferred
  • Sound knowledge and at least 5 years' solid experiences in Banking or Financial industry including 2 years supervisory experience.
  • Mature, self-motivated, able to work independently & under pressure, and willing to accept challenges
  • Strong organizational and time management skills, and risk awareness
  • Proficient in PC applications, including MS Word, Excel, PowerPoint, and Chinese word processing
  • Excellent communication and negotiation skills with excellent command of both spoken and written English and Chinese, including Mandarin

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidates. Interested parties, please submit your application online. For details, please visit our website “” 

Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.

Job level Middle
Work exp 5 Years
Education Bachelor Degree
Industry Banking
Job function Banking / Finance (Retail Banking / Branch Banking)
Banking / Finance (Project Management)
Others (Others)
Location Hong Kong
Employment type Full Time
Published On 03/11/2016