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About this employer

Established in 1999 and headquartered in the US, FXCM is a leading FX broker with a proven track record of market analytical excellence. FXCM has companies regulated in many jurisdictions across the world, including the UK and Australia. Through relationships with multiple partners and affiliated companies, FXCM is able to provide abundant FX resources to the global market. Additionally, FXCM has consultation centres in Shanghai, Chengdu and Guangzhou to provide diversified market information.

 

About this employer Established in 1999 and headquartered in the US, FXCM is a leading FX broker with a proven track record of market analytical excellence. FXCM has companies regulated in many jurisdictions across the world, including the UK and Australia. Through relationships with multiple partners...
About this employer

Established in 1999 and headquartered in the US, FXCM is a leading FX broker with a proven track record of market analytical excellence. FXCM has companies regulated in many jurisdictions across the world, including the UK and Australia. Through relationships with multiple partners and affiliated companies, FXCM is able to provide abundant FX resources to the global market. Additionally, FXCM has consultation centres in Shanghai, Chengdu and Guangzhou to provide diversified market information.

 

Operations Associate (Back Office) – KYC / Client On Boarding

Job level Entry
Work exp No work experience To 2 Years
Education Bachelor Degree
Location
Causeway Bay Hong Kong Island, Hong Kong
Employment type Permanent
Industry Financial Services
Job function Banking / Finance > Corporate Finance
Banking / Finance > Private Equity / Venture Capital
Banking / Finance > General / Operations
Published On 29/01/2018 2018-01-29

Key Responsibilities (not limited to):

  • Conduct KYC (Know Your Client) review on new client relationships
  • Process investment trading account applications compliant with regulatory requirements
  • Handle existing clients’ account maintenance requests
  • Perform financial transactions within Back Office systems (deposits, withdrawals, transfers, etc)
  • Liaise with internal departments to ensure smooth client onboarding experience
  • Provide customer service via email and phone
  • Assist with ad hoc projects as assigned

Experience & Skills: 

  • Degree holder in any discipline. Fresh graduates are welcomed. Major in Accounting, Finance, Economics, or Business-related.
  • Experience in Finance / Banking / Customer Service industries is an advantage.
  • Fluent in English (verbal and written)
  • Good interpersonal and customer service skills in English, Cantonese and Mandarin
  • Proficient in Microsoft Office (Words, Excel, PowerPoint, Outlook) and English & Chinese word-processing
  • Able to multi-tasking, determine priorities, and meet deadlines in a fast-paced business environment
  • Attention to detail, accurate, responsible, independent, initiative, customer-oriented

Career Development and Opportunities at FXCM:

  • High performing employees within the Operations team have historically been promoted to positions including Specialized Teams, Team Leader, Vice President, and Managing Director
  • Wide range of job rotation within the department: New Accounts, General Operations Treasury, Operations Sales Support, and Trainer
  • International offices job training opportunities
  • Excellent learning opportunities in worldwide FX regulations 
  • Professional finance knowledge and regulation training 

Fringe Benefits:

We are dedicated to fostering a Work Hard Play Hard, Friendly Working Culture being a Participation Organization of Work Life Balance (WLB) for 2017/2018. We are an Equal Opportunity Employer and welcome applications from all walk of life and nationalities with the required skill and experiences.

Leading Remuneration & Supportive Package:

Career Development / In-house and on the job training / Comprehensive Medical Coverage / Life Insurance / Discretionary Bonus / Visa Sponsorship.

Work-Life Balance:

5 day week / Monthly Birthday Staff Party / AL ranging from 10 to 23 working days / Marriage leaves / Full paid Maternity and Paternity leave / Annual Party / Care for Community events.

If you are ready for the new challenge in your career, please send your full detailed resume with current & expected salary & availability to [ Apply Now ] for application.

Please visit our Website: http://www.fxcm.com for reference.

Information provided will be treated in strict confidence and only be used for recruitment-related purposes.