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I Can Read is headquartered in Singapore and is the leading English Enrichment brand for children in the region.  I Can Read currently operates more than 140 English Enrichment Centres in Asia and Australia.

The Operations Manager is part of the Hong Kong HQ team and reports to the Hong Kong Country Manager.

I Can Read is headquartered in Singapore and is the leading English Enrichment brand for children in the region. I Can Read currently operates more than 140 English Enrichment Centres in Asia and Australia. The Operations Manager is part of the Hong Kong HQ team and reports to the Hong Kong Country Manager.

I Can Read is headquartered in Singapore and is the leading English Enrichment brand for children in the region.  I Can Read currently operates more than 140 English Enrichment Centres in Asia and Australia.

The Operations Manager is part of the Hong Kong HQ team and reports to the Hong Kong Country Manager.

OPERATIONS MANAGER

Job level Middle
Work exp Minimum 5 Years
Education Bachelor Degree
Location
Tseung Kwan O Tseung Kwan O New Territories, Hong Kong
Employment type Full Time
Industry Education / Training
Job function Administration > Administration / Operation Manager
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 18/05/2018 2018-05-18 2018-06-17

Responsibilities of the role:

New Centres and Pre-Operations

  • Find and approve new sites for HQ and Franchise Centre development
  • Manage the entire set up of new centres owned by ICR HQ from renovation through to the opening of the centre
  • Support the setup of new Franchise Centres by providing Pre-Ops plans and guidelines
  • Ensure that New Franchise Centres meet brand and operational requirements prior to opening

Operations

  • Work with HQ Centre Managers and Franchise Owners to maintain a consistently high standard of operational excellence and uphold the company operations manual.
  • Remain the first point of contact for HQ Centre Managers and Franchise Owners
  • Oversee and review processes to ensure the effective operation of the following areas of centre operations such as:
  1. Student enrolment process
  2. Billing process
  3. Class scheduling process
  4. Centre communication process
  5. Incident reporting
  6. Safety and cleanliness of the centres
  • Update the centre operations manual as required and communicate updates to centre staff
  • Manage the logistics supply chain and fulfilment for books and teaching materials. Including qualifying vendors

Training

  • Develop and organize training programs/manuals as required for Centre Managers and Customer Service staff
  • Identify any new training programs required by centre staff and/or teachers
  • Conduct a regularly scheduled orientation training for all new centre staff that includes a full training on the centre operations manual
  • Conduct periodic trainings for centre staff as required
  • Establish key performance indicators for centre front desk staff in consultation with the country manager

Special Projects

  • Special projects as assigned by the Management

Requirements of the role:

  • Excellent organizational and project management/implementation skills
  • Excellent communication, customer service and interpersonal skills
  • Good ability to conduct analysis in relation to the franchise model and general business plan
  • Strong problem solving skills
  • Strong PC skills including the ability to prepare Word, Excel and PowerPoint proposals and spreadsheets
  • Ability to manage a team of centre managers
  • Proactive and takes initiative to resolve issues and/or highlight challenges
  • Sales focused
  • Ability to drive sales targets a definite plus
  • Customer service experience
  • High level of integrity and professionalism
  • At least 5 years of relevant work experience with a proven track record 
  • Fluent in both Chinese and English (preferred)
  • University degree from a reputable University  

Interested candidates can contact 2881 7294 Mr. Li/ Ms. Wong or by clicking 'Apply Now'.

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