Strategically located, the 524-room Courtyard by Marriott Hong Kong Sha Tin features stylish rooms with tranquil views of the Shing Mun River, offering smart and practical choices whether for work or leisure. The award winning hotel is just a 5-minute stroll to the nearby Shek Mun Station (Ma On Shan...
Strategically located, the 524-room Courtyard by Marriott Hong Kong Sha Tin features stylish rooms with tranquil views of the Shing Mun River, offering smart and practical choices whether for work or leisure. The award winning hotel is just a 5-minute stroll to the nearby Shek Mun Station (Ma On Shan Line), with daily complimentary shuttle bus service available.

Overnight Front Desk Supervisor

Job level Middle
Work exp Minimum 4 Years
Education Diploma / Certificate
Location
Shatin
Employment type Permanent
Benefits 5-day week, Dental plan, Discretionary bonus, Insurance plan, Medical plan, Transportation allowance
Industry Hospitality / Hotel Services
Job function Catering / Hospitality > Customer Service / Ambassador
Catering / Hospitality > Front Desk / Front Office
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 19/10/2018

It’s a powerful feeling, to belong. It’s that moment you feel truly and completely yourself. It’s working with a team you call family. At Marriott we know that when you feel at home, you’ll make our guests feel at home. And it’s why so many of our associates come for a job, but stay for a career. If this sounds like the place for you, join us.

Job description

  • Provide overall supervision to Front Desk
  • Process / monitor all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
  • Ensure complete guest satisfaction in room assignment and future rooms sales situation
  • To be familiarize with all rooms location, hotel facilities and services
  • To review room situation on a regular basis
  • To ensure the proper manner in dealing with guests
  • Act as shift in-charge and handle guest complaint / request during the absent of the managers
  • To provide on-the-job training to new colleagues


Requirements

  • Hotel school graduate with Higher Diploma or above is preferable
  • Minimum 4 years related hotel experience and preferable in Front Office
  • Proficiency in written and spoken English & Cantonese and fluent in Mandarin speaking

 

 

Interested applicants, please submit your applicatoin with expected salary and availability (應徵者請利用以下途徑聯絡人力資源部):
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Address : 1 On Ping Street, Shatin, N.T. Hong Kong Tel: 3940 8895 Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com To search all jobs or learn more about Marriott careers: www.marriott.com/careers Connect and network online with us: www.facebook.com/marriottjobsandcareers www.twitter.com/marriottcareers www.linkedin.com/company/marriott-international www.weibo.com/marriottcareers

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.