W is a destination, more than a hotel. A contemporary lifestyle brand infused with the energy of non-traditional luxury. Our philosophy is to cultivate innovative talent who represent the witty, warm and welcoming environment W is known for. Through unique recruitment and talent training, our W culture...

W is a destination, more than a hotel. A contemporary lifestyle brand infused with the energy of non-traditional luxury. Our philosophy is to cultivate innovative talent who represent the witty, warm and welcoming environment W is known for. Through unique recruitment and talent training, our W culture comes alive, creating the “WOW" experiences and magic our guests will remember.

Overnight Welcome Desk Agent (Front Desk Agent) 通 宵 班 前 台 服 務 員

Job level Entry
Work exp Minimum 1 Year
Education Bachelor Degree
Location
Within Hong Kong
Employment type Full Time
Benefits Dental plan, 5-day week, Insurance plan, Medical plan, Transportation allowance
Industry Hospitality / Hotel Services
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Catering / Hospitality > Front Desk / Front Office
Catering / Hospitality > Customer Service / Ambassador
Published On 18/06/2019

Role Descriptions

  • Responsible for providing a warm, welcoming and witty experience to all guests who stay at W Hong Kong. Create a WOW experience for guests by attending to their needs and provide efficient check-in and fond farewell, seize every opportunity to provide our Whatever/Whenever service commitment. Resolve guests’ complaints and introduce Marriott Bonvoy program.

Job Requirement

  • Experience – 1 year working experience in any guest contact position, fresh graduates are welcome
  • Education – bachelor degree in hospitality or relevant discipline
  • Technical/ functional competencies – experience in computer skills (Microsoft Words, Excel & PowerPoint). Knowledge of Opera, POS system is a plus.
  • Language skills – fluent in Cantonese, English & Mandarin

W Look - appear confident, well-groomed
W Personality - warm, welcoming, smiling and pleasant
You + You = W - collaborate, embrace differences
Whatever / Whenever - fulfill desires & grant wishes, customize experiences
Get It Done… Make it Happen - own it, get it done creatively, think and act proactively, do it with style
Act with professionalism & integrity; learn, develop and adapt to change
Lead with passion - show passion for what we do. Lead by example, inspire, celebrate and promote team success. Build trust through honest work and caring for others
 

We offer promising career opportunities and excellent remuneration packages. Interested parties may apply by sending your full resume stating your expected salary to Director of Human Resources, W Hong Kong, 1 Austin Road West, Kowloon Station, Kowloon, Hong Kong or fax to 3717 2756 or email to  Data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.                                Marriott International is the largest global hospitality company with 30 hotel brands represented in over 6,000 properties in 122 countries and growing. Whether you are a seasoned hospitality professional or just beginning your career, Marriott has endless opportunities for you to explore. To search all jobs or learn more about Marriott careers: www.marriott.com/careers

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.