Tesla is accelerating the world’s transition to sustainable transportation and electricity consumption by designing and manufacturing electric vehicles and energy storage systems. Based in California, Tesla employs more than 13,000 people across four continents, and manufactures cars at our factory...

Tesla is accelerating the world’s transition to sustainable transportation and electricity consumption by designing and manufacturing electric vehicles and energy storage systems. Based in California, Tesla employs more than 13,000 people across four continents, and manufactures cars at our factory in Fremont, California. We are currently constructing the Gigafactory–the world’s largest lithium ion battery factory–in Sparks, Nevada, and have already begun producing Tesla Energy battery storage products.

 

Tesla Motors currently produces two premium EVs–Model S and Model X–engineered from the ground up to be the world’s best car and SUV, respectively. Model S received Motor Trend’s prestigious 2013 Car of the Year, and achieved the best safety score of any car ever tested by the NHTSA. The recently released Model X includes the first ever falcon wing doors, as well as Tesla’s award-winning electric all-wheel drive powertrain. Both vehicles come with free road trip access to more than 400 Tesla Supercharger stations—the world’s fastest EV charging technology. Model 3, our third generation EV, is currently under development.

 

Tesla Energy produces the Powerwall, a residential battery pack, as well as commercial and utility-grade Powerpack storage systems designed to help reduce electricity costs, smooth consumption and create a more resilient electricity grid.

 

Tesla is committed to hiring and developing top talent from across the world for any given discipline. Our world-class teams operate with a non-conventional product development philosophy of high inter-disciplinary collaboration, flat organizational structure, and technical contribution at all levels. You will be expected to challenge and to be challenged, to create, and to innovate. These jobs are not for everyone; you must have a genuine passion for producing the best vehicles in the world. Without passion, you will find what we’re trying to do too difficult.

Parts/ Warehouse Advisor

Job level Entry
Education Not applicable
Location
Tsuen Wan
Employment type Full Time
Benefits 5-day week, Dental plan, Medical plan, Shuttle bus
Industry Automotive / Motor Vehicles
Job function Logistics / Transportation > Couriers / Drivers
Logistics / Transportation > Supply Chain / Logistics
Logistics / Transportation > Warehousing / Storage / Distribution
Published On 03/05/2019

Responsibilities

  • Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention.
  • Return missed phone calls and emails promptly – 5 minutes or less.
  • Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.
  • Accurately record parts transactions and data into Dealer Management System – attention to detail critical.
  • Conduct Transactions in system; walk customer through order and provide summary.
  • Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers.
  • Maintain records of time, expenses and materials.
  • Communicate estimated parts ship and arrival time, including regular updates.
  • Follow up with customer on parts order and ensure complete satisfaction with the order. Perform other related duties as assigned.
  • Help maintain cleanliness of service center.
  • Effectively handle multiple priorities, organize workload, and meet deadlines.
  • Pick up and deliver parts using full size van and 20ft trailer. 
  • Other Responsibilities: Perform other related duties as assigned, based on the business need. 

Requirements

  • Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.
  • Understand in basic automotive techniques related to repair and servicing of automobiles.
  • Automotive equipment and servicing methods.
  • Dealer Business Process and Best Practice.
  • DMS Systems, SAP, MS Office Suite.
  • 1-3 yrs experience in the automotive industry, 2-5 years material service and distribution experience.
  • Excellent oral and written communication skills as well as the ability to follow instructions required.
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
  • Maintain and perform top level professional integrity and appearance as a parts advisor. ASE Certification a plus.
  • Degree or Certificate from a University program in Automotive Technology a plus.
  • Dealer automotive service experience is a plus.