Ebro is a professional HR consultancy providing permanent / temporary recruitment, outsourcing services and other HR solutions to corporates in the Asia Pacific. Our specialized areas:Banking & FinanceProperty & ConstructionInformation TechnologyEngineeringLegal & Professional ServicesLuxury...

Ebro is a professional HR consultancy providing permanent / temporary recruitment, outsourcing services and other HR solutions to corporates in the Asia Pacific. Our specialized areas:

  • Banking & Finance
  • Property & Construction
  • Information Technology
  • Engineering
  • Legal & Professional Services
  • Luxury Retail
  • Top Executives

For general enquiry, please send email to info@ebrohrs.com

 

Passenger Service Officer / Agent (Airport Area)

Job level Entry
Work exp 1 Year To 15 Years or above
Education F.5 - F.7 or DSE
Location
Within Hong Kong
Benefits Discretionary bonus, Medical plan
Industry Airlines / Mass Transportation
Job function Catering / Hospitality > Customer Service / Ambassador
Travel / Tourism > Airline
Travel / Tourism > Customer Service / Guest Relations
Published On 02/12/2019

The Job

  • Client: An Aviation Service Company
  • Position: Passenger Service Officer / Agent (Airport Area)
  • Responsibilities:
    • Provide professional customer service at check-in counters, boarding gates, transit counters and Airport Express counters
    • Provide assistance on guest enquiries and complaints regarding flights and related services
    • Assist passengers with check in processes
    • Check travel documents for passengers
    • Collect miscellaneous expenses, such as excess baggage and ticket change fee etc.
    • Report daily operations to team supervisor
    • Work on shift & overtime
  • $15-20K, OT allowance, medical, bonus

 

Requirements

  • Form 6 (DSE) or Form 5 (HKCEE) level or above
  • 1 year or above of work experience in customer service will be an advantage
  • Fresh graduates are also welcomed
  • Strong communication skills and teamwork mindset
  • Fluent spoken English and Mandarin

 

Applicants please send resume with current & expected salary to Apply Now