We are a wholly-owned subsidiary of Cathay Pacific Airways Limited with 3,000 experienced staff, serving various airlines including Cathay / Cathay Dragon and key airlines operating in Hong Kong.  We invite the people who are high calibre and ready for the energetic airport business to join our professional...

We are a wholly-owned subsidiary of Cathay Pacific Airways Limited with 3,000 experienced staff, serving various airlines including Cathay / Cathay Dragon and key airlines operating in Hong Kong.  We invite the people who are high calibre and ready for the energetic airport business to join our professional team.

Passenger Services Officer (Baggage Section)

Job level Entry
Work exp Minimum 1 Year
Education F.5 - F.7 or DSE
Location
HK International Airport
Employment type Full Time
Benefits 5-day week, Flexible working hours, Insurance plan, Medical plan, Paid overtime, Performance bonus
Industry Others
Job function Logistics / Transportation > Aviation Services
Sales / Business Development / Customer Service > Others
Published On 19/10/2019

Responsibilities

  • Assist passengers in reclaiming their baggage in customs hall
  • Maintain equipments and documents in proper location at all times
  • Record timing of arrival baggage in order to achieve the service standard
  • Trace lost items of passengers in airside and landside possible areas
  • Retag and / or dispatch baggage on the next available flight if passengers agree to depart by the earlier flight without baggage
  • Fill up form and create baggage irregularity file in world tracer system
  • Create file into world tracer system for all outstanding baggage
  • Record found items and store in office for further action
  • Clear unclaimed baggage from customs hall

Requirements

  • Grade E / Level 2 or above with 5 subjects including English (syllabus B), Chinese Language & Mathematics at HKCEE / HKDSE or equivalent
  • Minimum 1 year relevant experience
  • Mature with good interpersonal skills, and be dedicated to provide high levels of customer service
  • Good command of both written & spoken English and Chinese, including Mandarin
  • Willing to work on shift & overtime

Please send your application to People Manager, Hong Kong Airport Services Ltd., 4/F., Cathay Dragon House, 11 Tung Fai Road, Hong Kong International Airport, Lantau, Hong Kong or fax to 2928 3170 or click  with reference no. quoted.

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Information provided by applicants will be used for recruitment-related purposes only and will be handled in strictly confidential. Applicants not being invited for an interview within 4 weeks may be considered their applications unsuccessful. All information regarding unsuccessful applicants will be deleted from our files within 6 months.