Founded in 2014, Klook is one of the world’s leading travel activities and services booking platforms. Klook gives travelers a seamless way to discover and book popular attractions, tours, local transportation, best foods and must-eats, and unique experiences around the world on its website and award-winning...
Founded in 2014, Klook is one of the world’s leading travel activities and services booking platforms. Klook gives travelers a seamless way to discover and book popular attractions, tours, local transportation, best foods and must-eats, and unique experiences around the world on its website and award-winning app ('Best of 2015' & ‘Best of 2017’ by Google Play and Apple App Store). With Klook’s innovative technologies, travelers can book after arriving in their destinations and redeem the services by using QR codes or e-vouchers. Each day, Klook empowers countless travelers to indulge in their wanderlust and spontaneity through over 80,000 offerings in more than 250 destinations. Our team has traveled some distance - growing to over 900 across 18 locations worldwide. We have been working hard and also having a lot of fun along the way, and we are not even close to our destination yet. Our team has diverse travel interests and is encouraged to create their own journeys, but we are all united in the mission to empower people to create the best travel experience anywhere, anytime.

People Operations Advisor / Senior People Operations Advisor

Job level Middle
Education Bachelor Degree
Location
Central
Employment type Full Time
Benefits Dental plan, 5-day week, Medical plan, Performance bonus
Industry Internet / Digital / eCommerce
Job function Human Resources > Compensation & Benefits
Human Resources > Generalist HR
Administration > Others
Published On 19/03/2019

As part of the People Operations Advisory Team, you’re one of the key members to bring positive impact to our employee experience and employee engagement through your interaction with them. Your success will be in providing exceptional People Services to Klookers in all our offices globally.

What you'll do

  • You will be the key member to support and provide People Services throughout the employee lifecycle from onboarding, getting them set-up with payroll & benefits, people movement (employee promotion / transfer) to offboarding
  • Act as the People Operations Advisor and provide professional advices to Klookers on people processes in all aspects of HR including people operations, benefits administration, policies, HR system / tools and compliance
  • Participate in various People Programs and Projects which will bring positive impact to overall employee experience
    • Participate in the review and revamp project of our current payroll & benefits administrations to improve operations efficiency as well as ensure the processes are legally compliant

    • Update our employee information in HRIS and manage employee’s personal file to ensure the data accuracy and all documents are properly kept

    • Support employment visa application process and relocation arrangement in relations to employee transfer

    • Support implementation and provide troubleshooting to the use of HRIS and tools

    • Provide support in new People / HR initiatives and ad-hoc HR support whenever necessary

 

What you'll need

  • Bachelor’s Degree in Human Resources, Business Administration or other related fields
  • 2-3 years of experience in HR or people operations
  • Having worked in a fast-paced or startup environment will be beneficial
  • High learning agility, can-do attitude, detail-oriented and a good team player
  • Exhibit high problem solving skills and willingness to adapt to changes
  • Excellent language (English, Chinese & Mandarin) and communications skills. Experienced in working with diverse cultures
  • Demonstrated ability to build credibility with and gain commitment from employees
  • Strong interpersonal skills with the ability to listen and empathize with others and respond to the needs of the business and employees
  • Excellent skills in using google applications (google doc, sheet & drive) & MS office applications
  • Experienced in using Workday is highly preferred
  • Passionate in creating amazing employee experience and culture in a global working environment

What you'll get

  • An environment that values honesty, transparency and respect with awesome co-workers globally
  • The rare opportunity to be part of building a global travel brand, ensuring its success and evolving it for the future