Planning Officer - Contact Centre Business

Job level Entry
Location Hong Kong
Employment type
Industry Banking
Job function Banking / Finance > Retail Banking / Branch Banking
Published On 07/10/2016
ref. 0000899X

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Contact Centre Business plays a central role in maintaining our reputation as a leader in banking in Hong Kong. It serves as a vital channel in ensuring successful business development while addressing customers’ different financial needs and delivering quality banking service to our millions of customers through multiple touchpoints including inbound and outbound calling activities. The value of Contact Centre Business continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.

We are currently seeking a high caliber professional to join our team as Planning Officer.

In this role, you will

  • Support activities of overall Contact Centre planning
  • Monitor expenditure and ensure accurate financial records and management information are properly maintained
  • System access maintenance and administration
  • Workplace management with operational site support
  • Support service and business objective programmes
  • Maintain staff personnel records for internal and external reference
  • Adhere to Group compliance and audit requirements

To be successful in this role, you should meet the following requirements

  • Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education holder
  • Knowledge of bank operations, payment and accounts processes
  • Experience in workplace management and general administrative support
  • Good computer and Microsoft Office applications
  • Ability to work well within a team and take the initiative to work independently when required

For further details and application information please visit our career site, search under reference number 0000899X

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited