Responsibilities:

• Provide one-stop life insurance policy services and drive excellent customer experience;
• Handle customer enquiries and / or ad-hoc life insurance policy servicing requests (including but not limited to premium payment, policy reinforcement);
• Proactively manage policy lapse;
• Act as subject matter expert on life insurance policy services and provide support to frontline (including best practices sharing).

Requirements:

• University degree, preferably with LOMA, CFMP qualifications or passes in the Insurance Intermediaries Qualifying Examination;
• Professional qualification e.g. LOMA or equivalent will be an advantage;
• Minimum of 5 years’ relevant experience in life insurance industry, with exposure in insurance policy administration and customer service a definite advantage;
• Knowledge of life insurance products and solid understanding of insurance operations;
• Strong service orientation, with good interpersonal and communication skills;
• Proficiency in both English and Chinese, with fluency in Putonghua an advantage;
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers.

(Candidates with less experience may be considered as Assistant Policy Servicing Manager)