DCH Auriga (former company name LF Asia), a member of Dah Chong Hong Holdings, is an an Asia-based integrated market management provider specialising in healthcare. Offering comprehensive commercial and logistics solutions, DCH Auriga partners with the world’s leading healthcare companies to distribute...
DCH Auriga (former company name LF Asia), a member of Dah Chong Hong Holdings, is an an Asia-based integrated market management provider specialising in healthcare. Offering comprehensive commercial and logistics solutions, DCH Auriga partners with the world’s leading healthcare companies to distribute pharmaceuticals, medical devices, surgical equipment, diagnostics and OTC products for more than 500 brands into hospitals, pharmacies and specialty stores across Asia. We are looking for high caliber individual to fill the following positions. 

Product Specialist

Job level Entry
Work exp Minimum 1 Year
Education Bachelor Degree
Location
Kwai Fong
Employment type Permanent
Benefits Dental plan, 5-day week, Medical plan, Performance bonus, Transportation allowance
Industry Trading / Merchandising / Wholesale
Job function Sales / Business Development / Customer Service > Channel / Distribution
Science / Lab / Research > Others
Published On 30/08/2019

To support our business growth in the Clinical Diagnostic Business, we are seeking a qualified candidate to join the company.  

 

Job Responsibilities:

Reporting to the Manager - Diagnostic, the incumbent will be responsible for:

1. Market/Sales Support

  • To provide proactive technical Sales support by means of product demonstration, presentation and product evaluation to customer
  • Ensure maximum product menu utilization amongst customer
  • Assist Sales team in promotional activity/seminar to identify new business opportunities

2. Customer Training

  • Work with Sales team to identify customer training needs
  • Coordinate and conduct required product training to customer

3. System of customer satisfaction 

 

  • To facilitate and coordinate efficient aftersales installation/commissioning of diagnostic systems & products

4. Support of customer satisfaction

  • Proactive provide problem solving/trouble-shooting services to customer
  • Handling Field Corrective Actions accordingly to company’s procedure
  • Contribute scientific and technical knowledge of products for customer needs

 

Requirements:

  • Bachelor’s Degree in Laboratory Medicine, Bio-Technology, Bio-Chemistry or equivalent
  • 1-3 years’ relevant working experience, previous experience in medical laboratory diagnostics will be an advantage
  • Strong team player with effective communication skills, organizing and problem solving abilities
  • Self-driven, independent, customer-oriented and proactive with promptness to act and address customers’ needs