For secure and confidential job application, please click the below link to get our email address.
For secure and confidential job application, please click the below link to get our email address.

PRODUCT TECHNICAL SUPPORT ENGINEER - HK listed IT accessories distributor (5 days/Sheung Wan)

Job level Entry
Work exp Minimum 2 Years
Sheung Wan
Employment type Full Time
Benefits 5-day week
Industry Trading / Merchandising / Wholesale
Job function Information Technology > Help Desk / IT Support
Information Technology > Sales - Pre / Post
Information Technology > Others
Published On 28/03/2020
  • HK listed company  
  • Distributor : IT hardware products, PC accessories & digital & consumer electronic/digital products  
  • Carrying various international IT brands like HP, Apple, Intel, Dell, Lenovo, Acer, Oracle, Microsoft, Cisco, Hitachi etc  
  • Focus in : Hong Kong, Macau & Asia Pacific market  
  • We are looking for PRODUCT TECHNICAL SUPPORT ENGINEER – with details as follows :
  • Provide pre-sale support and second-level assistance to our customers.
  • Perform demonstration and training to customers, and resolve product issues by configuring software, operating system and network. For more complex problems, you need to liaise with vendors for solutions.
  • Enjoy learning new products, help people to use these products and are able to explain technical details simply
  • You will learn new products and prepare product presentation materials 
  • Provide demonstration and training to customers 
  • Diagnose and troubleshoot technical issues 
  • Properly escalate unresolved issues to appropriate teams 
  • Provide prompt and accurate feedback to customers 
  • Prioritize and manage several open issues at one time 
  • Document technical knowledge in the form of notes and manuals 
  • 2 years experience preferably as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role 
  • Hands-on experience with Windows/Linux/Mac OS environments 
  • Good understanding of computer systems, mobile devices and other tech products 
  • Ability to diagnose and troubleshoot basic technical issues 
  • Excellent problem-solving and communication skills 
  • Ability to provide step-by-step technical help, both written and verbal 
  • Higher Diploma in Information Technology, Computer Science, Software Engineering or relevant field 
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
  • 5 days work 
  • Office location : Sheung Wan
TO APPLY for this post or similar posts :
For secure and confidential job application, please click the below link to get our email address.
We provide free job hunting services to job seekers.
Please email your CV with expected salary to
To speed up our process, please do NOT send us download links.
Personal data provided by job applicants will be used for recruitment purpose only.
Your privacy is guaranteed. We will never give out, lease, or sell your personal information.
JPC Recruiting Services was established in 1990.

Dear Applicant,

Kindly please forward your resume to again for quick process.



JPC Texson Ltd