AI|ANSECO is a consumer products testing laboratory specializing in children’s products, branded merchandise, hardlines and textiles, with operating laboratories in the US and Hong Kong. We have decades of experience in the consumer products industry: we know testing, and the regulations and standards...

AI|ANSECO is a consumer products testing laboratory specializing in children’s products, branded merchandise, hardlines and textiles, with operating laboratories in the US and Hong Kong. We have decades of experience in the consumer products industry: we know testing, and the regulations and standards that drive it.

 

We’re part of the AsiaInspection Group, a global provider of quality control and compliance services that helps brands and retailers manage their supply chains.

 

Program Manager (Laboratory Industry)

Job level Senior
Work exp 4 Years To 5 Years
Education Associate Degree
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Kwun Tong
Employment type Full Time
Benefits 5-day week, Dental plan, Flexible working hours, Medical plan, Year-end bonus
Industry Testing / Laboratory
Job function Sales / Business Development / Customer Service > Account Servicing
Sales / Business Development / Customer Service > Business Development
Science / Lab / Research > Laboratory
Published On 29/08/2018

The Job:

Reporting to Managing Director & Gloal Client Serivce Team Manager, you will be responsible for managing our Client Services and Global Program Department, while maintaining a high level of service quality performance. You will need to identify, develop and maintain relationships with our clients, and develop a strong understanding of their needs.

You will be expected to:

  • Enhance the customer service experience, while ensuring service quality and operational efficiency;
  • Deliver tailor-made and one-stop services, and oversee client programs;
  • Seek out further business opportunities and develop relationships with new clients;
  • Resolve clients’ issues in a timely manner.

 

We may also ask you to:

  • Provide support to the Sales Team to solve problems and answer queries;
  • Supervise the Client Service Team;
  • Monitor services quality continuously.

 

The Candidate:

It could be you if you have:

- Diploma or degree in any discipline (Science / Engineering is an advantage) ;

- At least 5 years of commerical laboratory working experience;

- Effective communicator who works well in a team;

- Responsible, patient, customer oriented;

- Good command of both written and spoken English, Chinese and Mandarin.

 

For interested parties, please send your full resume with availability, current and expected salary by clicking